Skip to main content

Michigan State University masthead

Events

Feb 01

Business Process Management Certificate Series

Date/Time: February 1, 2017 - May 11, 2017 | 9:00 am - 4:30 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

+ iCal + Google Calendar

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This program also includes three optional e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

 Program Benefits:

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

 BPM Online Module Outlines -*These programs can be taken individually also*

Essentials of Business Process Management LIVE
Virtual 1, 2, 3: Mar 2, 9, 16

 BPM Classroom Module Outlines: *These programs can be taken individually also*

Process Modeling, Analysis and Redesign

 – Lansing, MI

  1. Systems Thinking
  2. Process Mapping Toolkit

III. Identifying “Should Be” and “Could Be” Designs

Process Transformation: Improving and Innovating Performance

– Lansing, MI

  1. Innovation in Business
  2. Process Improvement Strategies

III. Process Innovation Techniques

  1. Leveraging Process Excellence

Implementing Performance Improvement & IT Upgrades

– Lansing, MI

  1. Define Business Value of the project
  2. Assess Organizational Readiness

III. Create an Implementation Plan changes

  1. Integrating and Sustaining Change

Contact:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Costs for the ENTIRE Certificate Series:

$3,495 – includes continental breakfast, lunch and course materials

$2,995 – Early Bird Discount (available 3 weeks prior to the seminar date)

Cost for Individual programs:

$495 – for 3 Virtual sessions (2 hours each)

 

 

Apr 12

Mid-Michigan Value Chain Certificate Program

Date/Time: April 12, 2017 - May 31, 2017 | 2:00 pm - 6:00 pm

Location:Midland Research Institute for Value Chain Creation, Midland MI

+ iCal + Google Calendar

Location

The program will be held on Wednesdays at the Midland Research Institute for Value Chain Creation, which is located at 715 E. Main Street, Suite 115, Midland, Michigan 48640.

About the Program

The program’s structure is based upon a portion of the graduate level Supply Chain Management concentration in The Eli Broad College of Business at Michigan State University. The Broad College’s Supply Chain Management Program is consistently ranked as one of the best in the country. Program content will be delivered through lectures, readings, class discussion, and interactive simulations conducted by full-time Broad College faculty. Value chain management case studies and applications will be liberally used throughout the sessions.

Program Objectives

•Provide a thorough knowledge and understanding of world-class value chain management practices and their role in developing and maintaining competitive advantage;
• Provide experience in viewing value chain situations from the perspective of suppliers to and customers of manufacturers and service providers;
• Provide an introduction to the tools and applications used in value chain process evaluation and re-engineering;
• Provide experience and feedback in the use of both qualitative and quantitative data analysis; and
• Provide a knowledge baseline documenting value chain management best practices.

Faculty

Dave Closs

Dave Frayer

Stan Griffis

Justin Jagger

Judy Whipple

Fee $2,500.00
The fee, which includes instruction, all educational materials, refreshments, web support, and certificate of completion.

Fees can be paid by check made payable to Michigan State University or by credit card, and are due at least 10 days prior to the start of the program.

May 03

Strategic Sales Management: Building Competitive Advantage Through Value Creation

Date/Time: May 3, 2017 - May 4, 2017 | 8:30 am - 5:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

+ iCal + Google Calendar

Dates

May 3-4, 2017

Program Introduction

Success in today’s hyper-competitive customer-centric environment demands a strategic mindset. Too often, sales are approached from a purely operational or tactical perspective. Competitive advantage is built by creating superior customer value, which requires understanding and aligning with customers’ strategies. Thus it follows that a firm’s sales leadership should be integrally involved in strategy formulation. This program is designed to provide participants with the knowledge and tools required to direct the sales function strategically, enabling the firm to build the market-based capabilities needed for business success.

Key Learning Outcomes

After attending this program, participants will be able to better:

  • Understand the purpose and elements of sales strategy and its relationship with business and marketing strategy
  • Analyze customer segments and develop appropriate selling strategies for each
  • Identify and respond to dynamics in the macro environment, competitive landscape, and channels of distribution
  • Formulate effective sales management strategies that build competitive advantage by creating, communicating, and delivering superior customer value
  • Address ramifications to sales force structure, recruiting & selection processes, training & development practices, and control & evaluation systems

Faculty

Dr. Doug Hughes

Who Should Attend

This program is designed for managers and executives who define and communicate the strategic direction of sales for their organization, manage sales and distribution, recruit and develop sales talent, and budget for these activities. Directors, vice presidents, general managers, regional managers and senior leaders in the sales function would be ideal candidates for this program.

Contact

Kristin St. Marie
stmarie@broad.msu.edu
517.353.5664
800.356.5705

Cost

$2395 – full tuition (includes materials, meals and certificate of completion)
$1995 – early bird registration (deadline April 10, 2017)

Register for Program

May 05

Spring 2017 Undergraduate Convocation

Date/Time: May 5, 2017 | 1:00 pm - 2:00 pm

Location:Breslin Student Events Center, East Lansing MI

+ iCal + Google Calendar

Spring and summer semester candidates for the baccalaureate degree are invited to attend the spring (undergraduate) convocation and the Eli Broad College of Business commencement ceremony.

Throughout the world, convocations are ceremonies providing University communities the opportunity to celebrate and mark important occasions in their history and in the lives of their students. The spring undergraduate convocation for all graduating seniors is Friday, May 5, 2017. The ceremony is one hour long. Admission tickets are not required. Family and additional guests may sit in the general seating areas on a first-come, first-served basis.

President Lou Anna K. Simon presides over this ceremony. The ceremony features guest speaker, Kirk Gibson, to deliver the keynote commencement address and a graduating senior to deliver the Class of 2017 student address. The ceremony also includes the recognition of the Board of Trustees Award recipients, national and international scholarship/fellowship recipients, Honors College graduates, a “thank you” to Senior Class Council, and the recognition of all MSU graduates.

For more information on shuttle schedules, disability accommodations, etc., please visit commencement.msu.edu.

May 05

Spring 2017 Advanced Degree Ceremony

Date/Time: May 5, 2017 | 3:30 pm - 5:30 pm

Location:Breslin Student Events Center, East Lansing MI

+ iCal + Google Calendar

The Spring 2017 Advanced Degree Ceremony includes conferral of degrees and the individual recognition of candidates for doctoral degrees, educational specialist degree and master’s degrees for spring and summer candidates. The commencement ceremony is two and a half hours long. Admission tickets are not required. Family and friends are invited.

Due to construction in the Breslin Center area and the increased volume in traffic and demand on parking, we strongly recommend the Breslin Commencement Shuttle Bus Service for ceremonies on Friday, May 5 and Saturday, May 6. Buses are accessible. There is no charge for the service. Please also note that all bags are subject to search. To avoid delays, it is strongly recommended that bags are not brought to any ceremony. No food or beverages or other liquids are to be brought into any commencement facility. Please leave these items in your vehicle or discard before entering. Concessions at Breslin Center will be open one hour prior to the start of the ceremony and remain open through at least the first 60-90 minutes of the ceremony. Menu is limited to hot and cold beverages and some snack items.

The keynote speaker will be Darren Walker, an influential leader in the world of nonprofit investment and president of the Ford Foundation.

For more information on shuttle schedules, disability accommodations, etc., please visit commencement.msu.edu.

May 06

Newest Alumni Brunch

Date/Time: May 6, 2017 | 11:00 am - 1:00 pm

Location:The University Club of MSU, Lansing MI

+ iCal + Google Calendar

Join us in celebrating the Spring 2017 Graduating Class of The School of Hospitality Business at our Newest Alumni Brunch.  The brunch is intended for both graduate and undergraduate hospitality business students and their family members.  We welcome as our guest speaker, Houston Striggow (BA ’75), Co-Founder and COO of SusieCakes Bakeries.

Please plan to celebrate your accomplishments, receive a special gift, and take photos with classmates, family, and friends.  Please RSVP to sirc@broad.msu.edu by April 21.  Hospitality business graduating student is complimentary (guests are $23 per adult and $14 per child).

Commencement ceremonies are scheduled as listed below.  Please visit MSU Commencement for further information and planning.

  • Master’s Degree Commencement ceremony at 3:30 p.m. (Breslin Center) on Friday, May 5.
  • Undergraduate Commencement ceremony at 4 p.m. (Breslin Center) on Saturday, May 6.

May 06

Spring 2017 Baccalaureate Degree Ceremony

Date/Time: May 6, 2017 | 4:00 pm - 6:00 pm

Location:Breslin Student Events Center, East Lansing MI

+ iCal + Google Calendar

Individual recognition for the Eli Broad College of Business baccalaureate degree candidates will be held on Saturday, May 6, 2017 for all spring and summer graduates. Candidates for the baccalaureate degree are also invited to attend the spring (undergraduate) convocation. The commencement ceremony is about two hours long. Admission tickets are not required. Family and additional guests may sit in the general seating areas on a first-come, first-served basis.

Due to construction in the Breslin Center area and the increased volume in traffic and demand on parking, we strongly recommend the Breslin Commencement Shuttle Bus Service for ceremonies on Friday, May 5 and Saturday, May 6. Buses are accessible. There is no charge for the service. Please also note that all bags are subject to search. To avoid delays, it is strongly recommended that bags are not brought to any ceremony. No food or beverages or other liquids are to be brought into any commencement facility. Please leave these items in your vehicle or discard before entering. Concessions at Breslin Center will be open for most ceremonies one hour before the ceremony begins and then remain open through at least the first hour of the ceremony. Menu is limited to hot and cold beverages and some snack items.

For more information on shuttle schedules, disability accommodations, etc., please visit commencement.msu.edu.

May 07

Supply Chain Logistics Management Executive Seminar

Date/Time: May 7, 2017 - May 12, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

+ iCal + Google Calendar

Co-Sponsored By:

Council of Supply Chain Management Professionals

Dates

May 7 – 12, 2017

Overview

For over 50 years, Michigan State University’s Supply Chain Logistics Management Executive Seminar has been the world’s premier logistics executive seminar.

The seminar combines academic frameworks and real-world examples, including discussion and review of best practice trends.   The seminar faculty consists of academic and industry speakers that are thought-leaders in supply chain logistics management.   The program is designed for experienced executives whose firms are driving integrated logistics within the context of an overall supply chain strategy.   Emphasis is placed on supply chain integration, performance measurement, supply chain technology and analytical applications, global operations, organizational dynamics and the lessons learned from world-class supply chain logistics organizations.

We hope your organization joins us this year to further develop your supply chain logistics management executive talent.

Comments from 2016 seminar participants

“This was an amazing opportunity to learn, network and foster new ideas.”

 “The program faculty was great throughout the week.   Very informative inside and outside of the sessions.”

 “Very well planned and executed all week.”

 “Overall excellent program.”

Objectives

  • To discuss how logistics and integrated supply chain can contribute to firm competitiveness
  • To understand how logistics theory, dynamics, structure, technology and principles can be synthesized to achieve superior supply chain and logistics performance
  • To assist managers transitioning from managing specific functional areas, such as transportation and warehousing, toward the challenges of logistics planning and operational integration
  • To identify and understand the logistics and supply challenges and trade-offs associated with global operations
  • To share and discuss industry best practices in a collaborative learning environment designed to bring value to every organization

2017 Faculty & Speakers

Who Should Attend

This seminar is designed for executives and senior managers in customer service, transportation, warehousing, logistics, planning and supply chain who are interested in learning strategies, concepts and techniques necessary to contribute more fully to competitive performance at their firms.   The seminar provides insight into the design and execution of global supply chains, which can contribute to identification/implementation of new value-added initiatives.

2017 Tuition Cost

Only advance registrations are accepted for this program.   The 2017 seminar fee will be $4,995.   This fee includes all meeting materials, meals, and tuition.   Lodging is an additional $98. plus tax not per night at the Candlewood Suites Hotel which adjoins the Henry Center.   Hotel reservations will be made by MSU staff upon registration unless otherwise requested.

Cancellation Policy

Cancellation within 15 days of the seminar start will be limited to emergency situations and may result in a cancellation fee ($500).  Participant substitutions are welcome at any time prior to the start of the seminar.  If a registered participant does not attend the seminar and does not notify us in advance, they will be charged the full seminar fee.

Contact

Tricia Walters
walterst@broad.msu.edu
517/353-5665
800/356-5705

Register for Program

May 09

Process Redesign for Financial Services

Date/Time: May 9, 2017 | 9:00 am - 4:30 pm

+ iCal + Google Calendar

How to Create Better Member/Customer Experiences and Build Long-Term Relationships

 Date

May 9, 2017  Troy, MI

Program Introduction

The business environment for banks, credit unions and insurance companies is far different from what it was just a decade ago.  Low interest rates, competition from FinTech, and the emergence of millennials as a major customer segment have changed the competitive landscape.

To survive and grow today, financial service companies must design business processes that engage customers/members and deliver service value that differentiates your organization from the competition.

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality.  Act now.  Enroll a team of key leaders today.

Learning Benefits

  • Better target and serve your customer segments
  • Use customer needs and customer experience data to drive improvement efforts
  • Reduce turnaround times for loans and other key products
  • Devise innovative process redesign solutions that deliver meaningful business results and return on investment

Course Outline

The New World of Customer/Member Expectations

*What is a great customer experience

*Identifying key customers

*Prioritizing customer/member expectations

*The Kano Model

*Understanding the customer/member experience

Connecting Member/Customer Expectations to Process

*Customer journey mapping

*Mapping how service is provided

*Aligning the business process with the customer journey

*Streamlining key processes

Service Innovation

*Thinking outside the box

*Innovation drivers

*Mapping high-level solutions

*Evaluating alternatives

Costs:

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (available 3 weeks prior to the seminar date)

Contact For More Information:

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

May 10

Business and Bagels: Transforming the Customer Experience

Date/Time: May 10, 2017 | 8:00 am - 9:15 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

+ iCal + Google Calendar

DATE

Wednesday, May 10, 2017

FACULTY

Mandy Dietz, Adjunct Instructor, Broad College of Business, MSU

OVERVIEW

According to Forbes, “increased focus on customer experience” will be the #1 marketing trend in 2017.  Customer experience transformations must go beyond enhancing customer satisfaction; they must also increase revenue, strengthen brand loyalty and expand market share.  Using a dramatic case study from Disney, this session will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your customer’s entire end-to-end experience.

SCHEDULE

7:30-8:00am Registration & Bagels

8:00-9:15am Session

COST

$30

Register for Program


Eli Broad College of Business

facebook instagram linkedin twitter youtube
Michigan State University

Contact Information Site Map Privacy Statement Site Accessibility
Call MSU: (517) 355-1855 Visit: msu.edu MSU is an affirmative-action, equal-opportunity employer. Notice of Nondiscrimination
SPARTANS WILL. © Michigan State University