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Business Improvement

Feb
01

Business Process Management Certificate Series

February 1, 2017 - May 11, 2017 | 9:00 am - 4:30 pm

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement. Michigan State University’s Business Process Management Certificate…

Apr
18

Process Transformation

April 18, 2017 - April 19, 2017 | 9:00 am - 4:30 pm

Improving and Innovating Performance     You Will Learn How To:   Utilize a “toolkit” of Lean and Six Sigma tools Interpret data and graphics to manage process performance Identify the root causes that prevent your team from its achieving full potential Think outside the “process box” Devise innovative process designs…

Apr
27

Construction Project Management

April 27, 2017 | 9:00 am - 4:00 pm

Construction Project Management   Humans have been building homes and other structures for literally thousands of year.  Yet the construction industry is still filled with risk.  Customer changes, regulatory agencies, legal issues and workforce challenges can squeeze the margins on the most promising of jobs. Project management is the best…

May
10

Implementing Performance Improvement and IT Upgrades

May 10, 2017 - May 11, 2017 | 9:00 am - 4:00 pm

Program Introduction The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new information technology. Still, the business press reports many stories of failed reengineering efforts, insufficient ROI from…

Jun
06

Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

June 6, 2017 - June 7, 2017 | 8:30 am - 5:00 pm

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Online Programs

Supervisory Management, Maintenance Management and Effective Communication in the Water/Wastewater Field
These online programs are designed for water/wastewater management professionals to assist in their ongoing supervisory, management and communication skills (may support state level certification/recertification requirements).
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Master Certificate in Business Leadership & Management
This online program benefits professionals across industries and levels who contribute to their organization’s performance. Master strategic management and decision making concepts, create competitive advantages and implement long-term strategies. Upon completion of this dynamic series, you’ll develop a comprehensive skill set to move business strategies from the “idea stage” to “big picture” implementation.
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Management Certificate in the Business of Hospitality
In this increasingly competitive industry, your customers’ satisfaction can make or break your organization’s overall success. This online program explores the critical behind the scenes functions and front of the house solutions necessary for providing the best quality experience for your customers. Develop your leadership abilities and gain valuable management techniques across hospitality operations.
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Professional Certificate in Change Management
Organizations face change for a number of reasons – from adding a new sales process or a new department, to going paperless or going public. This online certificate program reveals how you can leverage change management strategies, leadership styles and workforce design to effectively initiate, implement and manage change.
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Professional Certificate in Human Resource Management
Industry-wide, human resources is now recognized as a strategic partner in business success. Demand is high for HR professionals who can strategically manage and develop an effective workforce. Through this online program you will build the skills to align HR processes with overall organizational objectives, attract and retain top talent, and maximize employee performance.
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Professional Certificate in Global Management
To successfully implement and execute a global strategy, managers across the organization not only need the ability to identify and leverage their company’s competitive advantages, but also the ability to build and manage business relationships across cultures. In this online professional certificate, you’ll explore how processes, people, culture and organizational structure work together to create a winning strategy in the competitive global economy.
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Master Certificate in Advanced Procurement Management
This online program examines the critical role supply base management plays in the success and competitive positioning of an organization. It reveals the “how” and “why” of rethinking and evolving your current sourcing and supply base strategies. Discover the most effective methods for evaluating and negotiating with suppliers, and creating sustainable competitive advantage for your organization and across the supply chain.
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Simplified Strategic Planning for Small to Mid-sized Companies
Since 1981, the Center for Simplified Strategic Planning (through its Strategic Focus on strategy and strategic management services) has provided client companies strategic planning tools and leadership required to obtain superior strategic results.
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Eli Broad College of Business

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