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Marketing & Sales


Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

June 6, 2017 - June 7, 2017 | 8:30 am - 5:00 pm

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.


Power, Influence and Negotiation

November 1, 2017 - November 2, 2017 | 8:30 am - 5:00 pm

Enhance your negotiation skills, improve your ability to influence and manage conflict.

Eli Broad College of Business

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