Business Process Management Certificate Series

February 1, 2017 - May 11, 2017 | 9:00 am - 4:30 pm

The James B. Henry Center for Executive Development

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This program also includes three optional e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

 Program Benefits:

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

 BPM Online Module Outlines -*These programs can be taken individually also*

Essentials of Business Process Management LIVE
Virtual 1, 2, 3: Mar 2, 9, 16

 BPM Classroom Module Outlines: *These programs can be taken individually also*

Process Modeling, Analysis and Redesign

 – Lansing, MI

  1. Systems Thinking
  2. Process Mapping Toolkit

III. Identifying “Should Be” and “Could Be” Designs

Process Transformation: Improving and Innovating Performance

– Lansing, MI

  1. Innovation in Business
  2. Process Improvement Strategies

III. Process Innovation Techniques

  1. Leveraging Process Excellence

Implementing Performance Improvement & IT Upgrades

– Lansing, MI

  1. Define Business Value of the project
  2. Assess Organizational Readiness

III. Create an Implementation Plan changes

  1. Integrating and Sustaining Change


Sally Vescolani


Costs for the ENTIRE Certificate Series:

$3,495 – includes continental breakfast, lunch and course materials

$2,995 – Early Bird Discount (available 3 weeks prior to the seminar date)

Cost for Individual programs:

$495 – for 3 Virtual sessions (2 hours each)