Implementing Performance Improvement and IT Upgrades

May 10, 2017 - May 11, 2017 | 9:00 am - 4:00 pm

The James B. Henry Center for Executive Development

Program Introduction
The last decade has seen organizations in all sectors benefit from a renewed surge in productivity. These gains are the direct result of improved process management techniques and the application of new information technology. Still, the business press reports many stories of failed reengineering efforts, insufficient ROI from enterprise software systems, and the rejection of new technology by workers. Why this disparity?  Because the challenge of implementing process change is as great as the challenge of creating innovative business process solutions. Implementing process and technology change requires a powerful combination of “soft” skills and “hard” skills: Techniques that will win widespread support for process changes and methodologies to implement the solution effectively.

Program Benefits:
• Identify and prioritize issues that will impact successful process or technology change
• Create a compelling vision for change
• Evaluate which decision makers and opinion leaders must be enlisted to make cross-functional change possible
• Plan for and capitalize on “short-term wins”
• Identify sources of organizational and individual resistance to change
• Prioritize key objectives and provide direction for implementation project management
• Effectively communicate the vision, plan and progress of process change
• Increase the effectiveness of implementation teams
• Manage conflict and transform it into productive communication
• Promote widespread involvement (and thus widespread support) in the change initiative

Who Should Attend
• Manager of Operations, Administration or Manufacturing
• Business Analyst
• System Analyst
• Project Manager
• Process owner or manager
• Member of an performance improvement team

The skills in this seminar can be applied in service, healthcare, finance, banking, retail, utilities, manufacturing and public sector organizations.

Sally Vescolani
517.353.8711 x71002/800.356.5705