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Oct 03

Business Process Management Certificate Series

Date/Time: October 3, 2017 - November 30, 2017 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Program Overview

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

Program Benefits

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

BPM Online Module Outlines -*These programs can be taken individually*

Essentials of BPM (live) October 3, 5 and 10, 2017 (2 hours each)

BPM Classroom Module Outlines: *These programs can be taken individually*

Process Mapping & Analysis ~ October 19-20, 2017

Measuring & Improving Processes: Moving Towards Six Sigma ~November 8-9, 2017

Process Transformation: Improving and Innovating Performance ~ November 29-30, 2017

Contact

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Costs for the ENTIRE Certificate Series

$3,995 – includes continental breakfast, lunch and course materials (classroom modules)

$2,995 – Early Bird Discount (register by September 8, 2017)

Cost for Individual Programs

$495 – for 3 Virtual sessions (2 hours each)

$1295 – for the Classroom modules (2 days each)

 

Oct 21

Nursing Home Administration- Unit 2 - 2017

Date/Time: October 21, 2017 - December 2, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Areas of Expertise:

  • Management
  • Industry specific

Dates: 

Unit 2:  Oct. 21 – December 2, 2017

 

Unit 3:  Jan 6 – Feb. 10, 2018

Unit 4:  Feb. 17 -Mar. 24, 2018

Objectives

  • The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
  • Classes run from 9:00am – 4:00pm each Saturday.
  • Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
  • Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
  • Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
  • Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty & speakers

Sandy Place

Ruth Ann Rye

David Green

Who should attend

Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.

Cost

Regular: $925.00 per unit

Comment: The above fee, which is payable in advance, includes all materials for Unit 3 and parking. Please make checks payable to Michigan State University.

More information

 Contact: Sally Vescolani

800-356-5705
517-353-5661

Nov 13

Effective Communication in the Municipal Environment

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.  Upon registration, you will receive a sixty-page self-study document and notes to tell you which sections to read with detailed instructions on how to complete the program requirements.

The self-study program will improve all that work in or interact with local government to understand the most efficient and effective way to communicate in their working environment. Many of our participants have indicated the need for a program that helps them communicate with their associates at work, with elected and full time local government representatives and officials and with concerned citizens within their communities.

The self-study document, compiled by an MSU specialist who has immense experience working in the municipal field, is written in the style of a fictional narrative. This narrative is designed to make the learning experience highly practical, as it considers how an administration can improve communications internally and with citizens. It is based on a city, the mayor, elected officials, full time officers and employees with a focus on utilities supervision.

The program and therefore the narrative is divided into five sections or lessons, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 5 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

 Once completed, you will be equipped to understand:

  • The way in which local government communications functions
  • The formulation of an agenda that enables internal functions to understand current status of activities throughout the organization
  • The steps needed to build and execute an effective public communications campaign
  • The internal and external communication needed to execute a successful public communications campaign
  • What it takes to ensure that media communication is controlled and ‘on message’ and that all internal departments and staff are aware of and support the message and the reasons behind it
  • The importance of involving local citizens directly when executing a media campaign
  • The vital steps needed to improve interpersonal skills to interact both internally and externally
  • How to develop the ability to talk to groups and to speak to public audiences
  • What are the important things to remember when handling communications with the media, particularly local publications and television
  • How communications must be considered as an integrated whole, and not a series of independent and uncoordinated messages

Who should attend?

This program is specifically designed for those working in the municipal environment, and will help those wishing to learn vital aspects of how to communicate internally in this complex environment and externally to the media and to concerned citizens. This program would be appropriate for a wide range of appointments and jobs including elected officials such as mayors and representatives, department heads, city managers, water commissioners, superintendents of clean water facilities, treatment plants, distribution systems, collection systems, etc., local utility managers, operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, office leaders, office coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost 

$410.00 This includes all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

Contact to Answer Questions or Help with Enrollment:

 

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Communication in the Municipal Environment Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

Nov 13

Maintenance Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.  Upon registration, you will receive two textbooks specific to maintenance management and a guide to tell you which chapters and sections to read and much additional material to refer to, with detailed instructions on how to complete the program requirements.

The program is divided into five sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • How to plan a maintenance program
  • The steps and the order of sound planning to enable the organization of a complete maintenance program
  • What it takes to organize a maintenance program, once the plan is confirmed
  • The vital steps in constructing an organization and implementation plan
  • The elements that must be considered when planning and implementing the staffing of a maintenance department
  • How to assign work activities and how all functions contribute and combine to getting the plan implemented efficiently and effectively
  • The personal knowledge skills and attributes needed to lead and direct a maintenance program
  • The methods and processes needed to understand at all times how to monitor progress throughout a planned maintenance program
  • What kind of controls are needed to manage the maintenance function

Note:  Participants will learn sound management principles and how to use them. Actual conduct of specific maintenance procedures is not intended to be the subject of this program and therefore is not included in the content.

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn all aspects of how to manage and supervise a maintenance program or function. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, stock room supervisors, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbooks, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Maintenance Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Nov 13

Supervisory Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field. Upon registration, you will receive a textbook and guide, as well as references to additional reading materials, with detailed instructions on how to complete the program requirements. The program is divided into seven sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all seven sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • The importance to the whole organization of the role of the supervisory manager
  • The traits of sound supervisory leadership
  • Key functions of a supervisory manager
  • The supervisory manager’s responsibility to effectively delegate and motivate both individuals and teams and key methods used to carry this out
  • The supervisor’s need to demonstrate a range of communication and problem-solving skills and key methods to improve these skills
  • How knowledge of how to plan and organize in an efficient and effective way is vital to the supervisory role
  • The steps that lead to decision making, necessary to a supervisory management role
  • How to assign work activities, and understanding how all functions contribute to getting the work done efficiently and effectively
  • How to work with human resources to correctly interview and select employees
  • The supervisory manager’s necessary attributes in the ability to lead others, supervise, appraise others and control those personnel under their direct authority
  • How to manage and accept change
  • Managerial relations with unions and employees
  • Critical thinking in times of an emergency

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn supervisory skills. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., chief operators and operators, maintenance leaders and managers, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbook, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Supervisory Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Nov 22

2017 Full Time MBA Broad on the Road Info Session - Hyderabad, India

Date/Time: November 22, 2017 | 6:00 pm - 7:30 pm

Location:Novotel Hotel Hyderabad Airport, Hyderabad

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Our Broad on the Road events will give you an opportunity to interact with admissions officers and alumni. The relaxed mix and mingle format allows you to chat with alums in the area, to get their perspective on the program. Admissions officers will be on hand to answer any questions you may have.

Nov 23

2017 Full Time MBA Broad on the Road Info Session - Bengaluru, India

Date/Time: November 23, 2017 | 6:00 pm - 7:30 pm

Location:JW Marriott Hotel Bengaluru, Bengaluru

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Our Broad on the Road events will give you an opportunity to interact with Admissions Officers and alumni. The relaxed mix and mingle format allows you to chat with alums in the area, to get their perspective on the program. Admissions officers will be on hand to answer any questions you may have.

Nov 28

Executive MBA Information Session | Lansing

Date/Time: November 28, 2017 | 6:00 pm - 8:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Information session events feature a presentation by program staff, followed by a Q&A discussion with a current student and/or alumni panel.

 

Nov 29

Process Transformation: Improving and Innovating Performance

Date/Time: November 29, 2017 - November 30, 2017 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Program Overview

There is no one-size-fits all recipe for getting better business results.  It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Program Benefits

You Will Learn How to:

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers

Program Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
    • Selecting metrics
    • Pareto Charts
    • Histograms
    • Control Charts
  • Interpreting data

 III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

 V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

Contact

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Cost

$1,295 – Includes continental breakfast, lunch and course materials

$995 – Early bird discount (register by November 8, 2017)

Nov 29

Executive MBA Information Session | Troy

Date/Time: November 29, 2017 | 6:00 pm - 8:00 pm

Location:MSU Management Education Center, Troy MI

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Information session events feature a presentation by Program staff, followed by a Q&A discussion with a current student and/or alumni panel.

 


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