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Nov 13

Effective Communication in the Municipal Environment

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.  Upon registration, you will receive a sixty-page self-study document and notes to tell you which sections to read with detailed instructions on how to complete the program requirements.

The self-study program will improve all that work in or interact with local government to understand the most efficient and effective way to communicate in their working environment. Many of our participants have indicated the need for a program that helps them communicate with their associates at work, with elected and full time local government representatives and officials and with concerned citizens within their communities.

The self-study document, compiled by an MSU specialist who has immense experience working in the municipal field, is written in the style of a fictional narrative. This narrative is designed to make the learning experience highly practical, as it considers how an administration can improve communications internally and with citizens. It is based on a city, the mayor, elected officials, full time officers and employees with a focus on utilities supervision.

The program and therefore the narrative is divided into five sections or lessons, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 5 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

 Once completed, you will be equipped to understand:

  • The way in which local government communications functions
  • The formulation of an agenda that enables internal functions to understand current status of activities throughout the organization
  • The steps needed to build and execute an effective public communications campaign
  • The internal and external communication needed to execute a successful public communications campaign
  • What it takes to ensure that media communication is controlled and ‘on message’ and that all internal departments and staff are aware of and support the message and the reasons behind it
  • The importance of involving local citizens directly when executing a media campaign
  • The vital steps needed to improve interpersonal skills to interact both internally and externally
  • How to develop the ability to talk to groups and to speak to public audiences
  • What are the important things to remember when handling communications with the media, particularly local publications and television
  • How communications must be considered as an integrated whole, and not a series of independent and uncoordinated messages

Who should attend?

This program is specifically designed for those working in the municipal environment, and will help those wishing to learn vital aspects of how to communicate internally in this complex environment and externally to the media and to concerned citizens. This program would be appropriate for a wide range of appointments and jobs including elected officials such as mayors and representatives, department heads, city managers, water commissioners, superintendents of clean water facilities, treatment plants, distribution systems, collection systems, etc., local utility managers, operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, office leaders, office coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost 

$410.00 This includes all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

Contact to Answer Questions or Help with Enrollment:

 

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Communication in the Municipal Environment Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

Nov 13

Maintenance Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.  Upon registration, you will receive two textbooks specific to maintenance management and a guide to tell you which chapters and sections to read and much additional material to refer to, with detailed instructions on how to complete the program requirements.

The program is divided into five sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • How to plan a maintenance program
  • The steps and the order of sound planning to enable the organization of a complete maintenance program
  • What it takes to organize a maintenance program, once the plan is confirmed
  • The vital steps in constructing an organization and implementation plan
  • The elements that must be considered when planning and implementing the staffing of a maintenance department
  • How to assign work activities and how all functions contribute and combine to getting the plan implemented efficiently and effectively
  • The personal knowledge skills and attributes needed to lead and direct a maintenance program
  • The methods and processes needed to understand at all times how to monitor progress throughout a planned maintenance program
  • What kind of controls are needed to manage the maintenance function

Note:  Participants will learn sound management principles and how to use them. Actual conduct of specific maintenance procedures is not intended to be the subject of this program and therefore is not included in the content.

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn all aspects of how to manage and supervise a maintenance program or function. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, stock room supervisors, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbooks, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Maintenance Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Nov 13

Supervisory Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field. Upon registration, you will receive a textbook and guide, as well as references to additional reading materials, with detailed instructions on how to complete the program requirements. The program is divided into seven sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all seven sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • The importance to the whole organization of the role of the supervisory manager
  • The traits of sound supervisory leadership
  • Key functions of a supervisory manager
  • The supervisory manager’s responsibility to effectively delegate and motivate both individuals and teams and key methods used to carry this out
  • The supervisor’s need to demonstrate a range of communication and problem-solving skills and key methods to improve these skills
  • How knowledge of how to plan and organize in an efficient and effective way is vital to the supervisory role
  • The steps that lead to decision making, necessary to a supervisory management role
  • How to assign work activities, and understanding how all functions contribute to getting the work done efficiently and effectively
  • How to work with human resources to correctly interview and select employees
  • The supervisory manager’s necessary attributes in the ability to lead others, supervise, appraise others and control those personnel under their direct authority
  • How to manage and accept change
  • Managerial relations with unions and employees
  • Critical thinking in times of an emergency

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn supervisory skills. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., chief operators and operators, maintenance leaders and managers, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbook, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Supervisory Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Jan 18

West Michigan Supply Chain Management Certificate Series

Date/Time: January 18, 2018 - December 6, 2018 | 2:00 pm - 5:30 pm

Location:Steelcase Innovation & Learning Center, Grand Rapids MI

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Dates

January 18 – December 6, 2018
Module 1: January 18 – May 3, 2018
Module 2: August 23 – December 6, 2018

Location

Steelcase Innovation & Learning Center, Grand Rapids, Michigan

Overview

This program is based on the graduate level supply chain management concentration in the Eli Broad College of Business at Michigan State University.  The Broad College’s Supply Chain Management Program is consistently ranked as one of the best in the country.  The seminar will be offered in two fifteen-week modules.  Module One delves into marketing and supply chain management concepts and Module Two concentrates on supply chain management processes.  Program content will be delivered through lecture, readings, class discussion and interactive simulations conducted by full-time Broad College faculty.  Supply chain management case studies and applications will be liberally used throughout both modules.  A project will tie both modules together.  It will be scoped/developed during the first module; data will be refined and analyzed in between modules; and results will be presented and reviewed at the conclusion of the second module.

Objectives

  • Provide a thorough knowledge and understanding of world class supply chain management practices and their role in developing and maintaining competitive advantage.
  • Provide experience in viewing supply chain situations from the perspective of suppliers to and customers of manufacturers and service providers.
  • Provide an introduction to the tools and applications used in supply chain process evaluation and reengineering.
  • Provide experience and feedback in the use of both qualitative and quantitative data analysis.
  • Provide a knowledge baseline documenting supply chain management best practices.

Special Notes

This program is offered in two segments, but participants must begin with Module One in January 2018.  The price can be paid by module or for the full program (see details below).

Faculty & Speakers

Who Should Attend

Executives and managers who must achieve enterprise success through logistics and supply chain management excellence in the highly competitive global environment. Participants will represent the functional areas of procurement, manufacturing, materials management, logistics and customer service and the major industrial segments in western Michigan.

Cost

$5,495.00 for both modules, which includes instruction, all educational materials, refreshments, web support and certificate of completion for the series.  If you register and pay by December 1, 2017, the early bird rate is $4,495.00 for both modules.

Contact

David J. Frayer, Ph.D.
frayerda@msu.edu
517/353-5660
800/356-5705

Feb 17

Nursing Home Administration: Unit 4 (2017-18)

Date/Time: February 17, 2018 - March 24, 2018 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Areas of Expertise:

  • Management
  • Industry specific

Dates: 

Unit 4:  Feb. 17 – Mar. 24, 2018

Objectives

  • The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
  • Classes run from 9:00am – 4:00pm each Saturday.
  • Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
  • Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
  • Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
  • Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty & speakers

Julie Backus

Jack Anderson

Reg Carter

Angie Szumlinski

Who should attend
Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.

Cost

Regular: $925.00 per unit
Comment: The above fee, which is payable in advance, includes all materials for Unit 3 and parking. Please make checks payable to Michigan State University.

More information

Contact: Sally Vescolani
800-356-5705
517-353-5661

Feb 21

Webinar- Tips for in-progress Applicants

Date/Time: February 21, 2018 | 12:00 pm - 1:00 pm

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This session will give you more information on the Broad MBA Program and tips on completing your application. During this presentation you will learn about the program and what Admissions Officers look for in an application. All attendees will receive an application fee waiver to the Full-Time MBA Program for the fall 2018 start date.

Feb 23

Healthcare Leadership Academy: Business Strategy for a Changing Landscape (Module 1)

Date/Time: February 23, 2018 - February 24, 2018 | All Day

Location:Grand Traverse Resort, Acme MI

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Dates

Module 1: February 23-24, 2018 (Traverse City, Grand Traverse Resort)

Module 2: March 19-21, 2018 (MSU Campus, Henry Center for Executive Development)

Registration Deadline February 5, 2018

Program Introduction

This extraordinary program is the result of a unique partnership between Michigan State University’s Eli Broad College of Business and two premier healthcare professional associations, the Michigan Health & Hospital Association and the Michigan Osteopathic Association, to create a valuable leadership program for existing and emerging healthcare leaders, including physicians, clinicians and other healthcare professionals.  In addition, the College of Human Medicine, College of Osteopathic Medicine and the College of Nursing at Michigan State University were instrumental in the development of Healthcare Leadership Academy: Business Strategy for a Changing Landscape.  This program focuses on skill mastery related to influence, strategic conversations and building trust, as well as developing knowledge of innovative care delivery and financing models.  In the rapidly changing healthcare landscape, now is the time to learn how to seize strategic opportunities that can make a significant difference to you and your organization.  The academy combines evidence-based practices from healthcare and business.

Comments from past participants

“This program is indispensable to the professional development of all emerging healthcare leaders.  As an administrator in an academic healthcare organization, I found the modules on economics, decision making, and strategic planning to be insightful and exceptionally practical.  I would highly recommend this program to any of my colleagues.”

“The MSU Healthcare Leadership Academy helped me to prepare for a promotion to Chief of Staff.  I had to sacrifice to attend the onsite sessions and complete the homework assignments, but the curriculum helped to really prepare me for my new role.  Without the support of my boss and organization I would not have had the opportunity to attend.  I encourage the leaders of any institution to support their leader-physicians to attend this program.”

“As a young leader aspiring to grow professionally within the medical field, this program provided an excellent opportunity to begin that journey without needing a business degree.”

Key Learning Outcomes

In this program, participants will:

  • Apply leadership strategies and skills including decision-making, managing change, conflict management, teamwork, communication and negotiation
  • Discuss business analysis, strategic management and business tools obtained in class and through projects
  • Identify emerging issues in healthcare management, best practices, and the connections between local issues and the greater healthcare environment

You will learn best practices to sustain your organization in the future and provide you with the knowledge you need to enhance your leadership role at your healthcare organization.

Faculty

The faculty for Healthcare Leadership Academy are world-class thought leaders in their respective fields of study. Each faculty member was carefully selected based on their expertise and their research/consulting projects within the healthcare industry. This will provide ample opportunity to transcend best business practices and best healthcare practices.

Industry Experts

New this year we have incorporated several senior leaders in healthcare to share their perspectives concerning their roles, emerging trends, and strategic challenges.

Who Should Attend

This program is designed for department heads and emerging leaders with responsibility for managing people, processes and systems within healthcare organizations.

CME Credits

Michigan State University is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Michigan State University designates this live activity for a maximum of 33.50 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Contact

Kristin St. Marie

stmarie@broad.msu.edu

517.353.5664

Cost

$3495 – full tuition (includes materials, meals, assessments and graduation plaque)

Group discount available for 3 or more from the same organization

  • 25% off OR 3 at full price and 4th attendee is free

Dates: February 23-24, 2017 and March 19-21, 2018

Grand Traverse Resort  (February Dates Only)

*Register by February 5, 2018*

Feb 27

Retaining and Managing Critical Knowledge

Date/Time: February 27, 2018 | 9:00 am - 4:30 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Protecting Your Assets from Turnover and Retirement

Date

February 27, 2018  Lansing, MI

Program Overview

“Knowledge is the currency of the new economy.”  And yet, essential, strategic, expensive knowledge is walking out your door every week.  Voluntary turnover is on the rise and, more critically, high experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization.  Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations.

Program Benefits

You Will Learn How To:

  • Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
  • Quantify your company’s turnover and retirement risk
  • Leverage a process-oriented approach to share and retain knowledge
  • Capture and communicate wisdom, not just tasks
  • Generate stakeholder support for structured knowledge sharing
  • Start small and generate resources/commitment for expansion
  • Establish a model that’s easily duplicated and accelerates learning/productivity

Who Should Attend

You will benefit from this program if you are a:

  • Manager who hires, trains and develops employees
  • Human Resources or learning professional
  • Manager of a team with staff in the field or at remote locations
  • Leader in an organization with regulated and/or safety-related processes
  • Manager whose key emerging employees are millennials
  • Leader of an ISO, Business Process or Knowledge Management Center of Excellence

Program Outline

The Challenge: Mobility of Knowledge in the Information Age

  • The true cost of employee turnover
  • Traditional strategies for preventing a knowledge-loss crisis
  • Generational challenges of traditional methods
  • Critical gaps in “knowledge management”

The Solution: Integrating HR & Operations for Knowledge Retention

  • Quantify risk and prioritize efforts
  • Enlist early “partners” in knowledge capture transformation
  • Process maps as “knowledge maps”
  • Converting SOP documents into “living” procedures
  • Leveraging process documentation
  • Capturing process wisdom
  • Assessing and saving the knowledge that matters
  • Managing knowledge assets

Sustaining It: Building a Culture of Knowledge Sharing

  • Winning hearts and minds
  • The idea-driven organization
  • Leveraging information and experience throughout the employee lifecycle
  • Meeting the needs of customers and process owners
  • Making knowledge everyone’s job
  • Managing knowledge assets

Cost

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (register by January 23, 2018)

Contact 

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Feb 28

Sustaining Operational Excellence: A Practical Approach to Making Improvement Everyone's Job Everyday

Date/Time: February 28, 2018 | 8:30 am - 10:00 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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A 90-Minute Management Briefing (No Charge)

IT transformation and process reengineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement.  But what happens when the dust clears?  Does your organization manage its processes to maintain and extend excellence?  Or does “To Be” process documentation go onto the electronic shelf until the next project.

Sustaining operational excellence isn’t about technology; it’s about culture.  Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance.

Sustaining Operational Excellence explores how to:

  • Convert process maps into “living” documents that promote best practices
  • Elicit continuous improvement ideas from motivated employees
  • Manage process risks and cost controls
  • Train new employees and share knowledge throughout the career life cycle
  • How MSU’s Executive Development Programs can help you in this journey

Who Should Attend:

You will benefit most from this program if you are a:

  • Senior leader in a process-driven organization
  • Manager who needs engaged employees to improve performance
  • Business analyst
  • Business process owner or manager
  • Audit professional
  • IT leader or systems integrator
  • Leader of a BPM or Six Sigma center of excellence

Contact:

Sally Vescolani

vescolan@msu.edu

Feb 28

Transformation is Not Just for "Customers" - Rethinking the Citizen, Patient and Student Experience

Date/Time: February 28, 2018 | 11:00 am - 12:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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A 60-Minute Management Briefing (No Charge)

Customer experience has been touted as the next competitive battlefield.  For-profit businesses aren’t the only entities with “customers.”  Depending upon who your organization serves, you may call them citizens, patients, members or students.

Regardless of what you call your customers, the experiences these people have when they interact with your organization have significant impact on your reputation, brand loyalty, fulfillment of mission/strategic objectives, and bottom line.  Using dramatic case studies from Disney – as well as a hospital, university and municipal agency – this session will describe a process your leadership team can use to generate and strategically evaluate innovations that will transform your citizen’s, patient’s, member’s or student’s entire end-to-end experience.

Transformation is Not Just for “Customers” explores how to:

  • Build longer-term, mutually beneficial relationships
  • Assess how customer experience impacts strategic goals
  • Look at your business through the customer’s eyes
  • Identify opportunities to make business process changes that will enhance the customer experience and increase customer loyalty
  • Evaluate which ideas make most sense for your business
  • How MSU’s Executive Development Programs can help you in this journey

Who Should Attend:

You will benefit most from this program if you are a:

  • Government leader who hopes to foster more community engagement
  • University leader concerned about enrollment and retention
  • Hospital leader who must improve HCAHPS scores
  • Credit union leader trying to keep up with member expectations
  • Business process owner or manager
  • Service or Product Line leader
  • Marketing manager
  • Customer Service leader or Customer Relationship manager
  • Process improvement professional
  • Senior leader who owns the citizen/patient/member/student relationship
  • Leader of a strategic initiative to improve retention or competitive position

Contact:

Sally Vescolani

vescolan@msu.edu


Eli Broad College of Business

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