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Nov 13

Effective Communication in the Municipal Environment

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.  Upon registration, you will receive a sixty-page self-study document and notes to tell you which sections to read with detailed instructions on how to complete the program requirements.

The self-study program will improve all that work in or interact with local government to understand the most efficient and effective way to communicate in their working environment. Many of our participants have indicated the need for a program that helps them communicate with their associates at work, with elected and full time local government representatives and officials and with concerned citizens within their communities.

The self-study document, compiled by an MSU specialist who has immense experience working in the municipal field, is written in the style of a fictional narrative. This narrative is designed to make the learning experience highly practical, as it considers how an administration can improve communications internally and with citizens. It is based on a city, the mayor, elected officials, full time officers and employees with a focus on utilities supervision.

The program and therefore the narrative is divided into five sections or lessons, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 5 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

 Once completed, you will be equipped to understand:

  • The way in which local government communications functions
  • The formulation of an agenda that enables internal functions to understand current status of activities throughout the organization
  • The steps needed to build and execute an effective public communications campaign
  • The internal and external communication needed to execute a successful public communications campaign
  • What it takes to ensure that media communication is controlled and ‘on message’ and that all internal departments and staff are aware of and support the message and the reasons behind it
  • The importance of involving local citizens directly when executing a media campaign
  • The vital steps needed to improve interpersonal skills to interact both internally and externally
  • How to develop the ability to talk to groups and to speak to public audiences
  • What are the important things to remember when handling communications with the media, particularly local publications and television
  • How communications must be considered as an integrated whole, and not a series of independent and uncoordinated messages

Who should attend?

This program is specifically designed for those working in the municipal environment, and will help those wishing to learn vital aspects of how to communicate internally in this complex environment and externally to the media and to concerned citizens. This program would be appropriate for a wide range of appointments and jobs including elected officials such as mayors and representatives, department heads, city managers, water commissioners, superintendents of clean water facilities, treatment plants, distribution systems, collection systems, etc., local utility managers, operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, office leaders, office coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost 

$410.00 This includes all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

Contact to Answer Questions or Help with Enrollment:

 

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Communication in the Municipal Environment Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

Nov 13

Maintenance Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.  Upon registration, you will receive two textbooks specific to maintenance management and a guide to tell you which chapters and sections to read and much additional material to refer to, with detailed instructions on how to complete the program requirements.

The program is divided into five sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all five sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • How to plan a maintenance program
  • The steps and the order of sound planning to enable the organization of a complete maintenance program
  • What it takes to organize a maintenance program, once the plan is confirmed
  • The vital steps in constructing an organization and implementation plan
  • The elements that must be considered when planning and implementing the staffing of a maintenance department
  • How to assign work activities and how all functions contribute and combine to getting the plan implemented efficiently and effectively
  • The personal knowledge skills and attributes needed to lead and direct a maintenance program
  • The methods and processes needed to understand at all times how to monitor progress throughout a planned maintenance program
  • What kind of controls are needed to manage the maintenance function

Note:  Participants will learn sound management principles and how to use them. Actual conduct of specific maintenance procedures is not intended to be the subject of this program and therefore is not included in the content.

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn all aspects of how to manage and supervise a maintenance program or function. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., operation managers and senior operators, maintenance leaders, managers and supervisors, crew chiefs, stock room supervisors, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbooks, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Maintenance Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Nov 13

Supervisory Management in the Water/Wastewater Field

Date/Time: November 13, 2017 - December 31, 2019 | All Day

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Program Introduction

This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field. Upon registration, you will receive a textbook and guide, as well as references to additional reading materials, with detailed instructions on how to complete the program requirements. The program is divided into seven sections, and after completion of each section, you will complete an online multiple-choice examination to test your learning. You may take each examination more than once, and your final score for each section will be automatically recorded.  An accumulated pass score for all multiple-choice examinations is 70% or above and you will be able to view the results immediately upon completion of each examination. Upon satisfactory completion of all seven sections, you will receive a letter of verification showing you have earned 6 CEUs (Continuing Education Units, each unit equivalent to 10 hours of study) and a certificate awarded by Michigan State University. Most states recognize this program as a necessary part of personal development for certification, job upgrading and certificate renewal.

Key Learning Outcomes

Once completed, you will be equipped to understand:

  • The importance to the whole organization of the role of the supervisory manager
  • The traits of sound supervisory leadership
  • Key functions of a supervisory manager
  • The supervisory manager’s responsibility to effectively delegate and motivate both individuals and teams and key methods used to carry this out
  • The supervisor’s need to demonstrate a range of communication and problem-solving skills and key methods to improve these skills
  • How knowledge of how to plan and organize in an efficient and effective way is vital to the supervisory role
  • The steps that lead to decision making, necessary to a supervisory management role
  • How to assign work activities, and understanding how all functions contribute to getting the work done efficiently and effectively
  • How to work with human resources to correctly interview and select employees
  • The supervisory manager’s necessary attributes in the ability to lead others, supervise, appraise others and control those personnel under their direct authority
  • How to manage and accept change
  • Managerial relations with unions and employees
  • Critical thinking in times of an emergency

Who should attend?

This program is specifically designed for those working in the water/wastewater industry, and will help those wishing to learn supervisory skills. These could include system managers, department heads, superintendents of treatment plants, distribution systems, collection systems etc., chief operators and operators, maintenance leaders and managers, office leaders, coordinators and team members.

Duration

On average, most participants complete the program in 10-12 weeks. You can learn in your own time, at your own pace, and all the materials are available to you continuously. The program will remain open for participants to complete for one calendar year from the date of registration.

Cost

$495.00. This includes textbook, all program materials and access to a dedicated online learning management system for a full year from date of registration.

Register for Program

 

Contact to Answer Questions or Help with Enrollment:

Student Coordinator (wwwcoordinator@broad.msu.edu) Telephone: 517/353-5669

Cheryl Fulger (fulgerc1@msu.edu) Telephone: 517/353-5670

Keith Bezant Niblett (bezant@msu.edu) Telephone 517/353-5662

 

Or write to:

Supervisory Management in the Water/Wastewater Field Coordinator

Executive Development Programs

Eli Broad College of Business

Michigan State University

The James B. Henry Center for Executive Development

3535 Forest Road

Lansing, MI  48910

wwwcoordinator@broad.msu.edu

 

 

Apr 16

Railway Management Certificate Program (Four weeks - Entire Certificate Program)

Date/Time: April 16, 2018 - November 16, 2018 | 7:30 am - 5:00 pm

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Program Content

MSU’s Railway Management Certificate Program was established in 2007 and is the only North American program that covers the breadth and depth of the very complex railway industry from both a conceptual and practical viewpoint.

The program is aimed at individuals in the industry with the potential to become senior managers and leaders in their organizations.  We draw participants from railroad operating companies (both freight and passenger), suppliers to the industry, shippers/customers, transit authorities, regulatory and representative bodies, to name a few.

Critical and topical subjects are covered in a classroom setting with interactive discussions and field trips to aid learning. These include railroad facilities, customers, suppliers, associations, and agencies. Group project work applies learning and develops teamwork skills.

The new modular structure comprises four week-long modules, each of which covers a specific area of the railway system and its management.  A certificate in railway management will be awarded for successful completion of all four modules.

Participants are expected to have 3+ years’ experience in the industry, though senior level new entrants can be accommodated.  There is no academic pre-requisite. This will be the program’s 13th session.

The program was developed by MSU Railway Management Program staff, evaluated and improved with Class I and Class II railroad education and training directors, as well as AAR, ASL&RRA, and FRA decision makers, and other railroad industry leaders. Subject matter experts for the program include distinguished railroad and transportation industry leaders and experienced MSU faculty.

Each module starts Monday at 7:30 am and runs through Friday noon. Accommodations are provided Sunday through Thursday nights. The following will be the structure and schedule for the 2018 Certificate Program.

**New Format -We are offering an opportunity to spread the four modules over more than one calendar year to assist with participants’ job requirements, scheduling and employers’ budgeting needs.  Additional flexibility is available – a single module may be completed individually as continuing professional development.  Please contact us for details of how this could work for you.

Dates

 

Module 1: Railway Business Administration (RMCP 301)

April 16-20, 2018 – East Lansing, Michigan (MSU Campus)

 

Module 2: Railway Engineering and Technology (RMCP 302)

June 4-8, 2018 – Pueblo, Colorado (Home of TTCI)

 

Module 3: Railway Operations (RMCP 303)

September 24-28, 2018 – Chicago, Illinois (railway “heart” of the USA)

 

Module 4: Railway Regulation, Safety & the Rail Industry (RMCP 304)

November 12-16, 2018 – Washington, DC Area

 

Program Details

  • To utilize the best in adult learning practices, class size will be limited to twenty-five students. Places are still available.
  • The price per participant for the 2018 certificate program (four modules) will be $17,500 with a $500 reduction for registration and program fees received by March 16, 2018.
  • Discounts are also available for multiple participants from the same company.
  • Single one week modules are offered. Can be taken individually, in any order.
  • All prices include instructional materials, faculty and staff support, sleeping rooms, and daily breakfast and lunch. Transportation to and from the program, and dinner most nights are not included.

                                                                REGISTER NOW

 Contact

Sue Lonier at Loniers@msu.edu, or by phone (517) 353-5667

Nick Little at Littlen@msu.edu, or by phone (517) 353-5663

 

 

Aug 27

NASPO Executive Development Leadership Program

Date/Time: August 27, 2018 - August 29, 2018 | All Day

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Location

This program will be held at The James B. Henry Center for Executive Development, which is located at 3535 Forest Road, Lansing, MI 48910.

Program Overview

This hands-on, three-day program, developed in conjunction with the National Association of State Procurement Officials, is designed to guide senior procurement leaders from state government through a structured process for determining gaps and establishing a vision and plan to address the long-term needs of their organizations.  The program will use discussions and small group activities to analyze procurement competencies and capabilities to help develop a tangible output that can be used to guide future actions.  Enrollment is limited to invited NASPO member organizations with approval.

Agenda

Sunday, August 26, 2018

  • Welcome Reception

Monday, August 27, 2018

  • Breakfast
  • Welcome & Overview
    • Introductions
    • Expectations
    • Desired Outcomes
  • Procurement Talent Development
    • Current Knowledge & Skill Requirements
    • Future Knowledge & Skill Requirements
    • Succession Planning
  • Framework & Key Value Propositions
    • Process & Policy Comprehension
    • Functional Requirements & Analytical Skills
    • Engagement & Alignment
    • Leadership, Communication & Driving Change
  • Lunch
  • Process & Policy Comprehension
    • Overview & Current Assessment
      • Policies & Regulations
      • Program & Project Management
      • Contracting Process
    • Discussion
    • Report-Out
  • Networking & Personal Time
  • Dinner
  • Informal Hospitality

Tuesday, August 28, 2018

  • Breakfast
  • Functional Requirements & Analytical Skills
    • Overview & Current Assessment
      • Requirements Planning & Understanding
      • Spend Analysis
      • Cost & Price Analysis
      • Market Analysis
      • Problem-Solving & Critical Thinking
      • Risk Analysis & Management
      • Negotiations
      • Contract Management & Administration
    • Discussion
    • Report-Out
  • Lunch
  • Engagement & Alignment
    • Overview & Current Assessment
      • Internal Customer Alignment & Expertise
      • Market Alignment & Expertise
      • Supplier Engagement
    • Discussion
    • Report-Out
  • Leadership, Communication & Driving Change
    • Overview & Current Assessment
      • Leadership
      • Communication
      • Driving Change
    • Discussion
    • Report-Out
  • Networking & Personal Time
  • Reception & Dinner
    • Award Certificates
  • Informal Hospitality

Wednesday, August 29, 2018

  • Breakfast
  • Transforming the Organization
    • Talent Assessment
    • Gap Evaluation
    • Plan Development
  • Conclusion & Evaluation
  • Lunch

Faculty

Carlos Mena, Ph.D., Assistant Professor, Procurement & Supply Chain Management, The Eli Broad College of Business, Michigan State University

William Donohue, Ph.D., Distinguished Professor, College of Communication Arts & Sciences, Michigan State University

David Frayer, Ph.D., Assistant Dean, Executive Development & Professional Programs, The Eli Broad College of Business, Michigan State University

Fee

The seminar fee includes tuition, educational materials, meals and lodging and will be coordinated through the National Association of State Procurement Officials.  Full tuition paid by NASPO for invited member organizations.

Travel Arrangements

For  your convenience, we have enlisted a dedicated travel agent to handle state member airline travel arrangements upon request.*  You may call or email the agent directly with your specific travel needs.  The charges will be billed directly to NASPO.  If you reach his voicemail, please leave a detailed message and he will return your call shortly.

Travel Agent: Herman Cottoner, Division Manager, Altour

Phone: (859) 685-1612; Email: herman.cottoner@altour.com

*NASPO requires that airline arrangements be confirmed at least two weeks prior to travel.  A welcome reception will begin at 6:30 p.m. on Sunday, August 26.  The program will begin at 8:00 a.m. (Eastern Time) on Monday, August 27, and will conclude approximately 1:00 p.m. (Eastern Time) on Wednesday, August 29.

Registration

To register for this seminar, please select the registration link.

Within 5 business days of submitting your registration, you will receive a confirmation letter from Michigan State University with additional information concerning lodging and special dietary needs.

Sep 08

Nursing Home Administration: Unit 1 (2018-19)

Date/Time: September 8, 2018 - October 13, 2018 | 9:00 am - 4:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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Dates:

Unit 1:  Sept. 8 – Oct. 13, 2018

Other Units offered:
Unit 2:  Oct. 20 – Dec. 1, 2018
Unit 3:  Jan. 5 – Feb. 9, 2019
Unit 4:  Feb. 16 – Mar. 23, 2019

Objectives

• The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each unit.
• Classes run from 9:00am – 4:00pm each Saturday.
• Unit 1 covers leadership, labor and management contracts, affirmative action, wages, legal issues, HIPPA
• Unit 2 covers aging process, gerontology and geriatric infection control, nutrition, pharmacy.
• Unit 3 covers General and States Rules/Regulations for Dietary Services in Long Term Care Facilities, medicare, fire safety.
• Unit 4 covers accounting and budget, recreational, medicaid, and insurance.

Faculty Speakers, Dates, Topics

Vickie Burlew – 9/8/18 – Theories of Leadership

Vickie Burlew – 9/15/18 – Organization Styles

Destiny Wilkins – 9/22/18 – Legal Issues

Sandy Place – 9/29/18 – Labor & Management Contracts

Sandy Place – 10/6/18 – Personnel Management

Andrea Deland – 10/13/18 – Corporate Compliance

Who should attend

Anyone interested in nursing home administration and those individuals currently involved in health care administration who wish to review and update their skills in the field.

Cost

Regular: $925.00 per unit
Comment: The above fee, which is payable in advance, includes all materials for Unit 1 and parking. Please make checks payable to Michigan State University.

Contact: Sally Vescolani
vescolan@msu.edu
800-356-5705
517-353-5661

Sep 12

Hospitality Business: Hospitality Association Open House

Date/Time: September 12, 2018 | 7:00 pm - 9:00 pm

Location:Kellogg Hotel & Conference Center, East Lansing MI

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This event is open to hospitality business students only.  If you are interested and seeking ways to be to be involved within The School of Hospitality Business, please attend!  Every club and event is represented by current members and student leaders. It’s a great event to learn about each club, what they offer, and how to volunteer.

  • American Hotel & Lodging Association (AH&LA)
  • Club Managers Association of America (CMAA)
  • Eta Sigma Delta
  • Global Hospitality Business Organization (GHBO)
  • National Society of Minorities in Hospitality (PCMA)
  • Professional Convention Management Association (PCMA)
  • Real Estate Investment Club (REIC)
  • Spartan Hospitality Food Society (SHFS)
  • Spartan Beverage Society (SBS)

Please join us at the Kellogg Hotel & Conference Center (Lincoln Room).  Questions?  Please contact SIRC at 517-353-9747 or email to shbsirc@msu.edu

 

Sep 13

Establishing a Process Culture

Date/Time: September 13, 2018 | 8:30 am - 10:00 am

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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A 90-Minute Management Briefing (No Charge)

In every organization, business processes are the engines that create value for customers and society.  Most organizations are structured around functions, not process flow.  As a result, the “walls” of the organization shape corporate culture such that knowledge is not shared, customer value is sub-optimized, and personal success is detached from core process performance.

This briefing will demonstrate the steps to successful culture change using a case study from an electric utility that transformed itself from traditional, command-and-control silos to a participative culture whose team members understand how cross-functional processes serve customers and fulfill their mission.

Establishing a Process Culture will show you:

  • The key barriers to ongoing process improvement
  • Approaches to maximize cross-functional synergy
  • A method for making knowledge sharing part of your culture
  • A case study from a process-based culture change success stroy
  • How Michigan State University’s programs can help you in this journey

Who Should Attend:

You will benefit most from this program if you are a:

  • Leader in an organization that utilizes Lean, Six Sigma or other process improvement techniques
  • Manager whose customer satisfaction relies on effective cross-functional cooperation
  • Leader who is getting good but not great results from performance improvement investments
  • Business process owner or manager
  • Human resources or learning and development professional
  • Leader of a ISO, Process or Knowledge Management center of excellence

Contact:

Sally Vescolani

(517) 353-5661

vescolan@msu.edu

Sep 13

Managing Knowledge as an Asset

Date/Time: September 13, 2018 | 11:00 am - 12:00 pm

Location:The James B. Henry Center for Executive Development, Lansing Michigan

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A 60-Minute Management Briefing (No Charge)

It is said that “knowledge is the currency of the new economy.”  And yet, essential, strategic, expensive knowledge is walking out your door every week.  Voluntary turnover is on the rise and, more critically, highly experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”, they must make knowledge and process wisdom a true asset that can be leveraged across the organization.  Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations.

Don’t leave knowledge transfer to chance.  Institute a system to capture, share and manage this critical asset.  Register for this free briefing today.

Managing Knowledge as an Asset will show you:

  • How to quantify your company’s turnover and retirement risk
  • A case study from a process-based knowledge retention success story
  • An approach to making knowledge sharing part of your culture
  • Skills needed to make the journey

Who Should Attend:

You will benefit most from this program if you are a:

  • Senior leader in a knowledge-driven organization
  • Manager who hires, trains and develops employees with specialized skills
  • Human Resources or Learning & Development professional
  • Business process owner or manager
  • Leader of an ISO, Process or Knowledge Management center of excellence

Contact:

Sally Vescolani

(517) 353-5661

vescolan@msu.edu

Sep 19

Mid-Michigan Value Chain Certificate Program

Date/Time: September 19, 2018 - November 7, 2018 | 2:00 pm - 6:00 pm

Location:The Axia Institute, Midland MI

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Location

The program will be held on Wednesdays at The Axia Institute, which is located at 715 E. Main Street, Suite 115, Midland, Michigan 48640.

About the Program

The program’s structure is based upon a portion of the graduate level Supply Chain Management concentration in The Eli Broad College of Business at Michigan State University. The Broad College’s Supply Chain Management Program is consistently ranked as one of the best in the country. Program content will be delivered through lectures, readings, class discussion, and interactive simulations conducted by full-time Broad College faculty. Value chain management case studies and applications will be liberally used throughout the sessions.

Program Objectives

•Provide a thorough knowledge and understanding of world-class value chain management practices and their role in developing and maintaining competitive advantage;
• Provide experience in viewing value chain situations from the perspective of suppliers to and customers of manufacturers and service providers;
• Provide an introduction to the tools and applications used in value chain process evaluation and re-engineering;
• Provide experience and feedback in the use of both qualitative and quantitative data analysis; and
• Provide a knowledge baseline documenting value chain management best practices.

Faculty

Dave Closs

Dave Frayer

Stan Griffis

Justin Jagger

Judy Whipple

Jeremy Wilson

Fee $2,500.00
The fee, which includes instruction, all educational materials, refreshments, web support, and certificate of completion.

Fees can be paid by check made payable to Michigan State University or by credit card, and are due at least 10 days prior to the start of the program.


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