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Frequently Asked Questions

When is payment for a program due?

Business and Bagels – Payment is due at the time of registration for the event. Please contact us if you are paying for more than 5 people and you would like a corporate invoice.

Custom Programs – Payment terms will be determined by the Program Director and will be communicated to all involved.

Nursing Home Administration – Payment is due on the program start date. Payment terms are available if arranged prior to the program start date. Available payment plans: 2 payments or 3 payments.

Open Enrollment Programs – Payment is due 15 days prior to the program start date. We accept checks, credit cards and electronic payments (ACH or wire transfer). If you require a purchase order, registration will not be considered complete until payment via the PO has been received. For more details on PO payments please contact us for more details.

Water/Wastewater – Payment is due before the program start date. Once payment is processed, learning materials will be provided to the participant and D2L will be setup for the participant. (includes Effective Communication In The Municipal Environment)

What is the cancellation policy for open-enrollment programs?

All cancellation requests must be made in writing. Cancellations requested greater than 15 days prior to the start of a program will be processed without a cancellation fee. In these situations, any payments made will either be returned or credited towards a future program. All credits must be used within one year of the date of issuance. Cancellations requested within 15 days prior to the start of a program will be limited to unexpected emergency situations and are subject to a $500 cancellation fee. Participant substitutions are welcome at any time prior to the start of the program. If a registered participant does not attend the program and does not notify us in advance, the participant will be charged the full program fee.