Our expert faculty and staff teach programs that are open to anyone looking to expand their business horizons. Programs offered range from intensive week-long sessions to morning Business and Bagels sessions.
This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment.
This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.
This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field.
This program, ideally suited for people in West Michigan, is designed to provide strategic and operational understanding of the integrated supply chain (includes a participant project designed to generate tangible returns).
The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%).
This program is targeted for healthcare professionals and is designed to sustain your organization in the future and provide you with the knowledge you need to enhance your leadership role at your healthcare organization.
This series is designed to provide participants with practical insights and the tools necessary to address what is quickly becoming an imperative for success in today’s competitive business world—effectively designing and managing the customer experience.
Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.
This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.
This session provides a model for designing effective marketing communication, along with ideas about topics such as conducting effective stakeholder analysis, setting outcome parameters, designing messages and engaging your audience.
This program will help you understand the difference between cash flow and income statement and will improve your understanding of basic financial data.
Learn how to create better member/customer experiences and build long-term relationships through measuring and improving processes.
How to Create Better Customer and Member Experiences and Build Long-Term Relationships
Companies that seek to meet only the basic needs of their customers are quickly becoming a thing of the past. They’re being replaced by companies that go above and beyond for their customers.
A four-week Certificate Course in Railway Management for mid-level and senior managers who show potential for professional growth and leadership development from the railroad industry and its suppliers
Railway Business Administration & Leadership
Approaching negotiation from a healthcare perspective, this program will enhance the competitive position of negotiators and their organizations.
This is among the oldest and most prestigious logistics and supply chain management seminars in the world designed for experienced executives and functional managers concerned with design and execution of global supply chains.
Tapping into your social media market and communicating with followers is no longer an option – it is a requirement. Aggressively cultivating customers on Facebook, Twitter, Instagram and other social media platforms is a critical way to create loyal customers and brand followers who continue to purchase your products and services and act as your brand ambassadors.
This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.
Improve your organization’s short-term performance and long-term competitive position
This is among the oldest and most prestigious purchasing and supply chain management seminars in the world designed for experienced executives and functional leaders concerned with designing and executing state-of-the-art purchasing strategies (includes both faculty and industry executive speakers).
Railway Regulation, Safety & The Industry (RMCP 302)
Introduce new habits into your culture by adopting an Agile mindset
Leadership and Communication Skills for Project Managers explores the guidance techniques, communication styles, and motivational methods needed for successful project management and organizational leadership.
Radical Dialogue for Medical Professionals is a program designed by the Broad College of Business to empower healthcare providers as they overcome barriers, take action, and embrace creative risk.
Railway Operations
This two-day program is targeted at senior managers who are interested in expanding their knowledge of finance and the role of financial choices and financial metrics in strategic decision-making and value-creation.
This program will help you understand the difference between cash flow and income statement and will improve your understanding of basic financial data.
This program is ideal for emerging women leaders in any organization or sector.
This two-day program will help to develop your critical thinking ability and maximize reasoning effectiveness.
Enhance your negotiation skills, improve your ability to influence and manage conflict.
Railway Engineering and Technology
In this interactive two-day program, you will develop and practice techniques for communicating as a leader.
