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Open Programs

Our expert faculty and staff teach programs that are open to anyone looking to expand their business horizons. Programs offered range from intensive week-long sessions to morning Business and Bagels sessions.

Nov
13

Effective Communication in the Municipal Environment

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment. 

Nov
13

Maintenance Management in the Water/Wastewater Field

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.

Nov
13

Supervisory Management in the Water/Wastewater Field

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field.

Dec
12

Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

December 12, 2017 - December 13, 2017 | 8:30 am - 5:00 pm

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Jan
06

Nursing Home Administration- Unit 3 - 2018

January 6, 2018 - February 10, 2018 | 9:00 am - 4:00 pm

Areas of Expertise: Management Industry specific Dates:  Unit 3:  Jan 6 - Feb. 10, 2018 Unit 4:  Feb. 17 - Mar. 24, 2018 Objectives The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock…

Jan
18

West Michigan Supply Chain Management Certificate Series

January 18, 2018 - December 6, 2018 | 2:00 pm - 5:30 pm

This program, ideally suited for people in West Michigan, is designed to provide strategic and operational understanding of the integrated supply chain (includes a participant project designed to generate tangible returns).

Feb
09

Construction Project Management

February 9, 2018 | 9:00 am - 4:00 pm

February 9, 2018 program will be held in Grand Rapids, MI (specific location to be determined) Construction Project Management Humans have been building homes and other structures for literally thousands of year.  Yet the construction industry is still filled with risk.  Customer changes, regulatory agencies, legal issues and workforce challenges…

Feb
17

Nursing Home Administration- Unit 4 - 2018

February 17, 2018 - March 24, 2018 | 9:00 am - 4:00 pm

Areas of Expertise: Management Industry specific Dates:  Unit 4:  Feb. 17 - Mar. 24, 2018 Objectives The Nursing Home Administration Program offers 144 clock-hours of instruction in four units, each involving Saturday sessions. To complete the program, participants must attend 128 clock hours (90%) and pass a comprehensive final exam for each…

Feb
28

Establishing a Process Culture: The Key to Making Improvement Truly Continuous

February 28, 2018 | 8:30 am - 10:00 am

This briefing will demonstrate the steps to successful culture change using a case study from an electric utility that transformed itself from traditional, command-and-control silos to a participative culture showe team members understand how cross-functional processes serve customers and fulfill their mission.

Mar
20

Business Process Management Certificate Series

March 20, 2018 - June 7, 2018 | All Day

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

Mar
27

Inspired Innovation and Implementation

March 27, 2018 | 9:00 am - 5:00 pm

In this one-day program, you will learn about new tools and techniques to search for and encourage innovation in your organization, as well as the skills needed to build a business case and communicate your ideas effectively to ensure implementation.

Apr
10

Process Mapping, Modeling, Analysis and Redesign

April 10, 2018 - April 11, 2018 | 9:00 am - 4:00 pm

This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.

Apr
12

Finance For the Non-Financial Manager

April 12, 2018 | 8:30 am - 5:00 pm

This program will help you understand the difference between cash flow and income statement and will improve your understanding of basic financial data.

Apr
18

Mid-Michigan Value Chain Certificate Program

April 18, 2018 - June 6, 2018 | 2:00 pm - 6:00 pm

This eight-session certificate program, spread over two months on Wednesdays, is designed to provide key insights into the latest value chain management strategies and practices.

Apr
24

Strategic Decision Making

April 24, 2018 | 8:30 am - 5:00 pm

This program will explore the process of strategic decision making and will aim to identify issues that both impede and improve the likelihood of decision success.

May
06

Supply Chain Logistics Management Executive Seminar

May 6, 2018 - May 11, 2018 | All Day

This is among the oldest and most prestigious logistics and supply chain management seminars in the world designed for experienced executives and functional managers concerned with design and execution of global supply chains.

May
24

Process Redesign for Financial Services

May 24, 2018 | 9:00 am - 4:30 pm

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality. Act now. Enroll a team of key leaders today.

Jun
03

Purchasing and Supply Chain Management Executive Seminar

June 3, 2018 - June 8, 2018 | All Day

This is among the oldest and most prestigious purchasing and supply chain management seminars in the world designed for experienced executives and functional leaders concerned with designing and executing state-of-the-art purchasing strategies (includes both faculty and industry executive speakers).

Jun
06

Process Transformation: Improving and Innovating Performance

June 6, 2018 - June 7, 2018 | 9:00 am - 4:00 pm

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Sep
26

Finance For the Non-Financial Manager

September 26, 2018 | 8:30 am - 5:00 pm

This program will help you understand the difference between cash flow and income statement and will improve your understanding of basic financial data.

Oct
04

Critical Thinking Skills in Business

October 4, 2018 - October 5, 2018 | 8:30 am - 5:00 pm

This two-day program will help to develop your critical thinking ability and maximize reasoning effectiveness.

Oct
25

Finance for Executives

October 25, 2018 - October 26, 2018 | 8:30 am - 5:00 pm

This two-day program is targeted at senior managers who are interested in expanding their knowledge of finance and the role of financial choices and financial metrics in strategic decision-making and value-creation.

Nov
01

Power, Influence and Negotiation

November 1, 2018 - November 8, 2018 | 8:30 am - 5:00 pm

Enhance your negotiation skills, improve your ability to influence and manage conflict.


Eli Broad College of Business

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