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Open Programs

Our expert faculty and staff teach programs that are open to anyone looking to expand their business horizons. Programs offered range from intensive week-long sessions to morning Business and Bagels sessions.


Effective Communication in the Municipal Environment

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of five lessons that focus on the full range of knowledge and skills needed to communicate within the municipal environment. 


Maintenance Management in the Water/Wastewater Field

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of five lessons that focus on the management of a maintenance department, program or function within the water/wastewater industry.


Supervisory Management in the Water/Wastewater Field

November 13, 2017 - December 31, 2019 | All Day

This self-paced, online program consists of seven lessons about key management and supervisory principles specifically designed for supervisory management in the water/wastewater field.


Business Process Management Certificate Series

March 20, 2018 - June 7, 2018 | All Day

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.


Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

May 22, 2018 - May 23, 2018 | 8:30 am - 5:00 pm

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.


Process Redesign for Financial Services

May 24, 2018 | 9:00 am - 4:30 pm

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality. Act now. Enroll a team of key leaders today.


Purchasing and Supply Chain Management Executive Seminar

June 3, 2018 - June 8, 2018 | All Day

This is among the oldest and most prestigious purchasing and supply chain management seminars in the world designed for experienced executives and functional leaders concerned with designing and executing state-of-the-art purchasing strategies (includes both faculty and industry executive speakers).


Process Transformation: Improving and Innovating Performance

June 6, 2018 - June 7, 2018 | 9:00 am - 4:30 pm

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.


Mid-Michigan Value Chain Certificate Program

September 19, 2018 - November 7, 2018 | 2:00 pm - 6:00 pm

This eight-session certificate program, spread over two months on Wednesdays, is designed to provide key insights into the latest value chain management strategies and practices.


Finance For the Non-Financial Manager

September 26, 2018 | 8:30 am - 5:00 pm

This program will help you understand the difference between cash flow and income statement and will improve your understanding of basic financial data.


Critical Thinking Skills in Business

October 4, 2018 - October 5, 2018 | 8:30 am - 5:00 pm

This two-day program will help to develop your critical thinking ability and maximize reasoning effectiveness.


Finance For Executives

October 25, 2018 - October 26, 2018 | 8:30 am - 5:00 pm

This two-day program is targeted at senior managers who are interested in expanding their knowledge of finance and the role of financial choices and financial metrics in strategic decision-making and value-creation.


Power, Influence and Negotiation

November 7, 2018 - November 8, 2018 | 8:30 am - 5:00 pm

Enhance your negotiation skills, improve your ability to influence and manage conflict.


West Michigan Supply Chain Management Certificate Series

January 17, 2019 - December 5, 2019 | 2:00 pm - 5:30 pm

This program, ideally suited for people in West Michigan, is designed to provide strategic and operational understanding of the integrated supply chain (includes a participant project designed to generate tangible returns).

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