Sep
13
Establishing a Process Culture
September 13, 2018 | 8:30 am - 10:00 am
A 90 minute free briefing on Establishing a Process Culture
Business Improvement
Sep
13
Managing Knowledge as an Asset
September 13, 2018 | 11:00 am - 12:00 pm
A 60-Minute briefing on Managing Knowledge as an Asset
Sep
20
Thought Leadership Series: Critical Issues for Managers
September 20, 2018 - December 12, 2018 | All Day
Certificate series consisting of four one day modules to infuse knowledge of the customer into its people, processes and strategy.
Sep
20
Design Thinking & Customer Experience Transformation
September 20, 2018 | 9:00 am - 4:30 pm
This one day program will help you to see your business through your customer's eyes and understand the principles of design thinking in a business.
Sep
25
Business Process Management Certificate Series
September 25, 2018 - November 30, 2018 | All Day
Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.
Sep
25
Essential of Process Management LIVE webinar - September 25, 26, 27, 2018 (2 hours each)
September 25, 2018 - September 27, 2018 | 1:00 pm - 3:00 pm
Learn the essentials of Business Process Management through these three two-hour webinars.
Oct
15
Process Mapping & Analysis
October 15, 2018 - October 16, 2018 | 9:00 am - 4:30 pm
This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.
Oct
18
Evolving Role of the Process Manager
October 18, 2018 | 9:00 am - 4:30 pm
Evolving Role of the Process Manager addresses the challenge of enterprise process management from both the organizational and personal perspective. It delivers skills and techniques needed to make process excellence a sustainable asset.
Nov
13
Measuring and Improving Processes
November 13, 2018 - November 14, 2018 | 9:00 am - 4:30 pm
Learn how to create better member/customer experiences and build long-term relationships through measuring and improving processes.
Nov
15
Retaining and Managing Critical Knowledge
November 15, 2018 | 9:00 am - 4:30 pm
Develop a strategy to protect and retain your assets from turnover and retirement.
Dec
12
Strategic Planning: A Process-Based Competition
December 12, 2018 | 9:00 am - 4:30 pm
This seminar will help your organization link strategy and process, so your company can convert operational process excellence into distinct strategic advantages that yield a lasting competitive edge.
Dec
13
Process Transformation: Improving and Innovating Performance
December 13, 2018 - December 14, 2018 | 9:00 am - 4:30 pm
This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.
Online Programs
| Supervisory Management, Maintenance Management and Effective Communication in the Water/Wastewater Field These online programs are designed for water/wastewater management professionals to assist in their ongoing supervisory, management and communication skills (may support state level certification/recertification requirements). |
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| Master Certificate in Business Leadership & Management This online program benefits professionals across industries and levels who contribute to their organization’s performance. Master strategic management and decision making concepts, create competitive advantages and implement long-term strategies. Upon completion of this dynamic series, you’ll develop a comprehensive skill set to move business strategies from the “idea stage” to “big picture” implementation. |
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| Management Certificate in the Business of Hospitality In this increasingly competitive industry, your customers’ satisfaction can make or break your organization’s overall success. This online program explores the critical behind the scenes functions and front of the house solutions necessary for providing the best quality experience for your customers. Develop your leadership abilities and gain valuable management techniques across hospitality operations. |
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| Professional Certificate in Change Management Organizations face change for a number of reasons – from adding a new sales process or a new department, to going paperless or going public. This online certificate program reveals how you can leverage change management strategies, leadership styles and workforce design to effectively initiate, implement and manage change. |
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| Professional Certificate in Human Resource Management Industry-wide, human resources is now recognized as a strategic partner in business success. Demand is high for HR professionals who can strategically manage and develop an effective workforce. Through this online program you will build the skills to align HR processes with overall organizational objectives, attract and retain top talent, and maximize employee performance. |
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| Professional Certificate in Global Management To successfully implement and execute a global strategy, managers across the organization not only need the ability to identify and leverage their company’s competitive advantages, but also the ability to build and manage business relationships across cultures. In this online professional certificate, you’ll explore how processes, people, culture and organizational structure work together to create a winning strategy in the competitive global economy. |
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| Master Certificate in Advanced Procurement Management This online program examines the critical role supply base management plays in the success and competitive positioning of an organization. It reveals the “how” and “why” of rethinking and evolving your current sourcing and supply base strategies. Discover the most effective methods for evaluating and negotiating with suppliers, and creating sustainable competitive advantage for your organization and across the supply chain. |
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| Simplified Strategic Planning for Small to Mid-sized Companies Since 1981, the Center for Simplified Strategic Planning (through its Strategic Focus on strategy and strategic management services) has provided client companies strategic planning tools and leadership required to obtain superior strategic results. |
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