A 90-Minute Management LIVE Webinar (No Charge) IT Transformations and process re-engineering projects are long, arduous, and expensive endeavors that can yield dramatic operational improvement. But what happens when the dust clears? Does your organization manage its processes to maintain and extend excellence? Or does process documentation go onto the…
A free 60-minute management briefing on the customer experience.
Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.
This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.
Learn how to create better member/customer experiences and build long-term relationships through measuring and improving processes.
Develop a strategy to protect and retain your assets from turnover and retirement.
This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.
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