Feb
26
Thought Leadership Series
February 26, 2019 - May 8, 2019 | All Day
Certificate series consisting of four one day modules to infuse knowledge of the customer into its people, processes and strategy.
Business Improvement
Feb
26
Retaining and Managing Critical Knowledge
February 26, 2019 | 9:00 am - 4:30 pm
Develop a strategy to protect and retain your assets from turnover and retirement.
Feb
27
Sustaining Operational Excellence
February 27, 2019 | 8:30 am - 10:00 am
A 90-Minute Management Briefing (No Charge) IT Transformations and process re-engineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement. But what happens when the dust clears? Does your organization manage its processes to maintain and extend excellence? Or does "To Be" process documentation go onto…
Feb
27
Transformation is Not Just for "Customers" - Rethinking the Citizen, Patient and Student Experience
February 27, 2019 | 11:00 am - 12:00 pm
A free 60-minute management briefing on the customer experience.
Mar
05
Business Process Management Certificate Series
March 5, 2019 - May 10, 2019 | All Day
Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.
Mar
05
Essential of Process Management LIVE webinar - March 5, 7, and 12, 2019 (2 hours each)
March 5, 2019 - March 12, 2019 | 1:00 pm - 3:00 pm
Learn the essentials of Business Process Management through these three two-hour webinars.
Mar
19
Process Modeling, Analysis & Redesign
March 19, 2019 - March 20, 2019 | 9:00 am - 4:30 pm
This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity and financial performance.
Mar
21
Evolving Role of the Process Manager
March 21, 2019 | 9:00 am - 4:30 pm
Evolving Role of the Process Manager addresses the challenge of enterprise process management from both the organizational and personal perspective. It delivers skills and techniques needed to make process excellence a sustainable asset.
Apr
10
Measuring and Improving Processes
April 10, 2019 - April 11, 2019 | 9:00 am - 4:30 pm
Learn how to create better member/customer experiences and build long-term relationships through measuring and improving processes.
Apr
12
Process Redesign for Financial Services
April 12, 2019 | 9:00 am - 4:30 pm
This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality. Act now. Enroll a team of key leaders today.
May
08
Strategic Planning: A Process-Based Competition
May 8, 2019 | 9:00 am - 4:30 pm
This seminar will help your organization link strategy and process, so your company can convert operational process excellence into distinct strategic advantages that yield a lasting competitive edge.
May
09
Process Transformation: Improving and Innovating Performance
May 9, 2019 - May 10, 2019 | 9:00 am - 4:30 pm
This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.
Online Programs
| Supervisory Management, Maintenance Management and Effective Communication in the Water/Wastewater Field These online programs are designed for water/wastewater management professionals to assist in their ongoing supervisory, management and communication skills (may support state level certification/recertification requirements). |
Learn More |
| Master Certificate in Business Leadership & Management This online program benefits professionals across industries and levels who contribute to their organization’s performance. Master strategic management and decision making concepts, create competitive advantages and implement long-term strategies. Upon completion of this dynamic series, you’ll develop a comprehensive skill set to move business strategies from the “idea stage” to “big picture” implementation. |
Learn More |
| Management Certificate in the Business of Hospitality In this increasingly competitive industry, your customers’ satisfaction can make or break your organization’s overall success. This online program explores the critical behind the scenes functions and front of the house solutions necessary for providing the best quality experience for your customers. Develop your leadership abilities and gain valuable management techniques across hospitality operations. |
Learn More |
| Professional Certificate in Change Management Organizations face change for a number of reasons – from adding a new sales process or a new department, to going paperless or going public. This online certificate program reveals how you can leverage change management strategies, leadership styles and workforce design to effectively initiate, implement and manage change. |
Learn More |
| Professional Certificate in Human Resource Management Industry-wide, human resources is now recognized as a strategic partner in business success. Demand is high for HR professionals who can strategically manage and develop an effective workforce. Through this online program you will build the skills to align HR processes with overall organizational objectives, attract and retain top talent, and maximize employee performance. |
Learn More |
| Professional Certificate in Global Management To successfully implement and execute a global strategy, managers across the organization not only need the ability to identify and leverage their company’s competitive advantages, but also the ability to build and manage business relationships across cultures. In this online professional certificate, you’ll explore how processes, people, culture and organizational structure work together to create a winning strategy in the competitive global economy. |
Learn More |
| Master Certificate in Advanced Procurement Management This online program examines the critical role supply base management plays in the success and competitive positioning of an organization. It reveals the “how” and “why” of rethinking and evolving your current sourcing and supply base strategies. Discover the most effective methods for evaluating and negotiating with suppliers, and creating sustainable competitive advantage for your organization and across the supply chain. |
Learn More |
| Simplified Strategic Planning for Small to Mid-sized Companies Since 1981, the Center for Simplified Strategic Planning (through its Strategic Focus on strategy and strategic management services) has provided client companies strategic planning tools and leadership required to obtain superior strategic results. |
Learn More |
