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Business Improvement

Oct
03

Business Process Management Certificate Series

October 3, 2017 - November 30, 2017 | All Day

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

Nov
29

Process Transformation: Improving and Innovating Performance

November 29, 2017 - November 30, 2017 | 9:00 am - 4:00 pm

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Dec
01

Process Redesign for Financial Services

December 1, 2017 | 9:00 am - 4:30 pm

This seminar will arm you with process redesign tools and a roadmap to determine which process and technology changes will have the most impact on customer/member satisfaction, retention and service quality. Act now. Enroll a team of key leaders today.

Dec
12

Transforming the Customer Experience: Building Lifelong Customer Relationships through Innovation

December 12, 2017 - December 13, 2017 | 8:30 am - 5:00 pm

Transformative customer experience programs go far beyond automating for cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of-the-box thinking and operational innovation. This two-day program will help your organization bring together innovators, process owners and technology experts to transform the customer experience and generate dramatic growth.

Online Programs

Supervisory Management, Maintenance Management and Effective Communication in the Water/Wastewater Field
These online programs are designed for water/wastewater management professionals to assist in their ongoing supervisory, management and communication skills (may support state level certification/recertification requirements).
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Master Certificate in Business Leadership & Management
This online program benefits professionals across industries and levels who contribute to their organization’s performance. Master strategic management and decision making concepts, create competitive advantages and implement long-term strategies. Upon completion of this dynamic series, you’ll develop a comprehensive skill set to move business strategies from the “idea stage” to “big picture” implementation.
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Management Certificate in the Business of Hospitality
In this increasingly competitive industry, your customers’ satisfaction can make or break your organization’s overall success. This online program explores the critical behind the scenes functions and front of the house solutions necessary for providing the best quality experience for your customers. Develop your leadership abilities and gain valuable management techniques across hospitality operations.
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Professional Certificate in Change Management
Organizations face change for a number of reasons – from adding a new sales process or a new department, to going paperless or going public. This online certificate program reveals how you can leverage change management strategies, leadership styles and workforce design to effectively initiate, implement and manage change.
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Professional Certificate in Human Resource Management
Industry-wide, human resources is now recognized as a strategic partner in business success. Demand is high for HR professionals who can strategically manage and develop an effective workforce. Through this online program you will build the skills to align HR processes with overall organizational objectives, attract and retain top talent, and maximize employee performance.
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Professional Certificate in Global Management
To successfully implement and execute a global strategy, managers across the organization not only need the ability to identify and leverage their company’s competitive advantages, but also the ability to build and manage business relationships across cultures. In this online professional certificate, you’ll explore how processes, people, culture and organizational structure work together to create a winning strategy in the competitive global economy.
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Master Certificate in Advanced Procurement Management
This online program examines the critical role supply base management plays in the success and competitive positioning of an organization. It reveals the “how” and “why” of rethinking and evolving your current sourcing and supply base strategies. Discover the most effective methods for evaluating and negotiating with suppliers, and creating sustainable competitive advantage for your organization and across the supply chain.
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Simplified Strategic Planning for Small to Mid-sized Companies
Since 1981, the Center for Simplified Strategic Planning (through its Strategic Focus on strategy and strategic management services) has provided client companies strategic planning tools and leadership required to obtain superior strategic results.
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Eli Broad College of Business

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