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Business Improvement


Business Process Management Certificate Series

October 8, 2019 - December 12, 2019 | 9:00 am - 4:30 pm

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience. This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.


Measuring and Improving Processes

November 19, 2019 - November 20, 2019 | 9:00 am - 4:30 pm

Learn how to create better member/customer experiences and build long-term relationships through measuring and improving processes.


Design Thinking for Executives

December 10, 2019 | 9:00 am - 5:00 pm

This one-day program for executive management provides participants with an overview of the Design Thinking process.


Process Transformation: Improving and Innovating Performance

December 11, 2019 - December 12, 2019 | 9:00 am - 4:30 pm

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.


Navigating Change

December 13, 2019 | 9:00 am - 4:30 pm

Navigating Change will arm you with the strategies and tools to manage change at both the organization and individual level.

Online Programs

Master Certificate in Business Leadership and Management
This online program benefits professionals across industries and levels who contribute to their organization’s performance. Master strategic management and decision making concepts, create competitive advantages and implement long-term strategies. Upon completion of this dynamic series, you’ll develop a comprehensive skill set to move business strategies from the “idea stage” to “big picture” implementation.
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Professional Certificate in Change Management
Organizations face change for a number of reasons – from adding a new sales process or a new department, to going paperless or going public. This online certificate program reveals how you can leverage change management strategies, leadership styles and workforce design to effectively initiate, implement and manage change.
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Professional Certificate in Human Resource Management
Industry-wide, human resources is now recognized as a strategic partner in business success. Demand is high for HR professionals who can strategically manage and develop an effective workforce. Through this online program you will build the skills to align HR processes with overall organizational objectives, attract and retain top talent, and maximize employee performance.
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Professional Certificate in Global Management
To successfully implement and execute a global strategy, managers across the organization not only need the ability to identify and leverage their company’s competitive advantages, but also the ability to build and manage business relationships across cultures. In this online professional certificate, you’ll explore how processes, people, culture and organizational structure work together to create a winning strategy in the competitive global economy.
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