Business Process Management Certificate Series

October 3, 2017 - November 30, 2017 | All Day

The James B. Henry Center for Executive Development

Program Overview

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever.  BPM is a critical skills set for analysts who redesign the way work is performed and for managers who must assure ongoing performance improvement.

Michigan State University’s Business Process Management Certificate is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge.  Via three classroom modules, it provides tools and techniques you need to transform operations to reduce costs, slash service and/or cycle times, increase capacity and provide a better customer experience.  This certificate series also includes three e-learning modules that deliver traditional process improvement knowledge (Lean, Six Sigma) and cutting edge BPM techniques.

Program Benefits

 Utilize a “toolkit” of mapping and modeling techniques to document and analyze business processes

  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline work
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify sources of business requirements and business rules
  • Identify and prioritize issues that will impact successful process or technology change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver more value to current and future customers

BPM Online Module Outlines -*These programs can be taken individually*

Essentials of BPM (live) October 3, 5 and 10, 2017 (2 hours each)

BPM Classroom Module Outlines: *These programs can be taken individually*

Process Mapping & Analysis ~ October 19-20, 2017

Measuring & Improving Processes: Moving Towards Six Sigma ~November 8-9, 2017

Process Transformation: Improving and Innovating Performance ~ November 29-30, 2017

Contact

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Costs for the ENTIRE Certificate Series

$3,995 – includes continental breakfast, lunch and course materials (classroom modules)

$2,995 – Early Bird Discount (register by September 8, 2017)

Cost for Individual Programs

$495 – for 3 Virtual sessions (2 hours each)

$1295 – for the Classroom modules (2 days each)