Business Process Management Certificate Series | LIVE, ONLINE

October 13, 2020 - December 11, 2020 | 9:00 am - 4:30 pm

Program Location

We plan to offer this series via via live, online learning. If you have questions about the online delivery of this program, please reach out to us.

In a live, online delivery format, you will log into a web conferencing platform to participate in the program. You will interact with the instructor, the moderator, and your fellow participants. The instructor is focused on delivering content to you in an engaging way. The moderator is focused on helping you and the instructor with all technical aspects of the class as well as engaging with you using virtual tools, like Chat. You will also be using collaborative tools for group work. Here are a few comments from prior participants:

  • “I liked that the sessions were interactive as much as possible while still continuing to provide good information. I appreciate all the work done to turn this into a valuable virtual experience.”
  • “I appreciated that the session was interactive and engaging. The instructor’s warm smile and invitations to join the chat made the content very engaging. We had lots of shared comments (maybe more than we would’ve had in person?) in the Zoom chat window.”
  • “The course was very well put together (both preparing and online logistics and the course materials, before and during the course).”
  • “The instructor and the moderator were very patient, friendly, helpful and professional.”
  • To the moderator, “thank you for all your ‘behind the scenes’ action and attentiveness. Greatly appreciated!”
  • “Appreciate the support and reassurance provided.”

Program Overview

With information technology redefining operations in almost every industry, managing the “business process” has become more essential than ever. Business Process Management (BPM) is a critical skillset for analysts who design the way work is performed and for managers who must ensure ongoing performance improvement.

Through the course of three modules, the Business Process Management Certificate Series will provide the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management.

The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. A video introduction to this series can be found by clicking here.

Key Learning Outcomes

After participating in this program, participants will have learned how to:

  • Utilize a toolkit of mapping and modeling techniques to document and
    analyze business processes
  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline workflows
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify and prioritize issues that will impact successful process change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver additional value to current and future customers

Who Should Attend?

Those who will benefit from attending this program include:

  • Leaders or members of Six Sigma, Kaizen, or reengineering teams
  • Process owners and managers
  • Process, workflow, and business analysts
  • Functional and project managers
  • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management
  • Internal change agents
  • Candidates for ABPMP certification or recertification
  • Managers and consultants who are installing BPM, ERP, CRM, or similar technologies
  • Senior leaders who are champions of process and technology change

Schedule

This series consists of three modules, which can be taken individually or in sequence.

Module  1:  Process Modeling, Analysis, and Redesign

October 22 – 30, 2020

“Eighty-five percent (85%) of your organization’s quality and efficiency problems are built into its system.  Learn how to identify and eliminate unnecessary costs and activities that don’t add value…”

  • Identify and understand an organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management and BPM initiatives
  • View customer/supplier relationships and their impact on an organization’s system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve efficiency and customer satisfaction

Module 2: Measuring and Improving Processes

November 12 – 20, 2020

  • Identify critical process “pulse points”
  • Measure and analyze process performance
  • Construct histograms, control charts and other practical Six Sigma tools
  • Determine what level of quality an organization’s process can deliver
  • Identify the root causes that limit quality, slow service time and increase costs
  • Evaluate and apply process improvement alternatives

Module 3Process Transformation: Improving and Innovating Performance

December 8 – 11, 2020

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change

Contact

edp@broad.msu.edu
517-353-8711

Costs for the ENTIRE Certificate Series

$3,495 includes all three modules.

$1,295 per module when purchased individually as a stand-alone program.