Process Modeling, Analysis, and Redesign

March 17, 2020 - March 18, 2020 | 9:00 am - 4:30 pm

The James B. Henry Center for Executive Development

Program Update

The growing number of confirmed novel coronavirus cases in our state and nationally coupled with the multitude of K-12 school closings will cause many of you added strain in the coming days and weeks. In an effort to keep you, your fellow participants and our faculty/staff safe during the ongoing, global pandemic, we have decided to postpone this program until Fall 2020. We have rescheduled the program for 10/13/20 – 10/14/20. If you are unable to attend during the newly scheduled dates, please contact our office at 517-353-5661 and we will be glad to work with you. Please take the time you need to respond to us regarding the fall dates. We acknowledge and respect that your time is best spent managing your work and your personal lives right now. We hope you will be able to respond to us no later than June 15, 2020.

Program Overview

Using Process Analysis to Define and Solve Business Challenges

An organization is a collection of processes. These processes produce value, serve customers, and generate income. While managing processes leads to success, most organizations are not set up to manage them. Instead, they manage tasks. Most companies are organized around functions (the manufacturing department, the x-ray department, the sales department, the customer service department). As a result, employees tend to focus on “local” concerns instead of the “global” needs of customers. Sub-processes evolve within departments without consideration for other functional areas. Layers of communication and management are created to ensure desired outcomes, adding to costs and lengthening response times. Inefficiency and waste become part of the system, robbing the organization of profits, productivity, and competitive advantage. But, there is a way out.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering an organization’s core processes. Process maps enable individuals to peel away the complexity of their organizational structure (and internal politics) in order to focus on vital business processes.

Process Modeling, Analysis, and Redesign: Using Process Analysis to Define and Solve Business Challenges is part of the Business Process Management Certificate Series, and it can be taken as a stand-alone program or as part of the BPM series.

Key Learning Outcomes

In this program participants will learn how to:

  • Identify and understand an organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve efficiency and customer satisfaction

Program Outline

I. An Introduction To Systems Thinking

  • The Evolution of Process Management
  • Process Management Cycle: Seven Stages
  • Traditional Management
  • Systems Thinking
  • Class Exercise: Select a Process to Analyze
  • The System Model
  • Creating a System Map
  • Case Study Assignment

II. The Tools: How to Construct and Analysis Process Flow Charts

  • Process and Workflow Diagrams
  • Top-Down Flow Chart
  • Block Diagram
  • Activity Chart
  • Work Flow Diagram
  • Cross-Functional Flow Chart
  • BPMN
  • When to Use Each Chart
  • Class Exercise: Bubble Process
  • Analyzing Process Flowcharts
  • Class Exercise: Putting It All Together
  • Process Measures
  • Charting Tips

III. Implementation Guide: Getting Your Bang for the Buck

  • Implementing Change
  • Organizational Change
  • Creating & Sustaining Organizational Change
  • Managing Resistance to Change
  • Implementation Strategy




$1,295 – includes continental breakfast, lunch and course materials