Process Modeling, Analysis, and Redesign | LIVE, ONLINE

October 22, 2020 - October 30, 2020 | 9:00 am - 4:30 pm

Program Schedule

We plan to offer this program via via live, online learning. If you have questions about the online delivery of this program, please reach out to us.

  • October 21, 2020 (Optional Pre-Session) | 1 – 2 p.m.
  • October 22, 2020 | 1 – 4:30 p.m.
  • October 23, 2020 | 1 – 4:30 p.m.
  • October 29, 2020 | 1 – 4:30 p.m.
  • October 30, 2020 | 1 – 4:30 p.m.

Program Location

In a live, online delivery format, you will log into a web conferencing platform to participate in the program. You will interact with the instructor, the moderator, and your fellow participants. The instructor is focused on delivering content to you in an engaging way. The moderator is focused on helping you and the instructor with all technical aspects of the class as well as engaging with you using virtual tools, like Chat. You will also be using collaborative tools for group work. Here are a few comments from prior participants:

  • “I liked that the sessions were interactive as much as possible while still continuing to provide good information. I appreciate all the work done to turn this into a valuable virtual experience.”
  • “I appreciated that the session was interactive and engaging. The instructor’s warm smile and invitations to join the chat made the content very engaging. We had lots of shared comments (maybe more than we would’ve had in person?) in the Zoom chat window.”
  • “The course was very well put together (both preparing and online logistics and the course materials, before and during the course).”
  • “The instructor and the moderator were very patient, friendly, helpful and professional.”
  • To the moderator, “thank you for all your ‘behind the scenes’ action and attentiveness. Greatly appreciated!”
  • “Appreciate the support and reassurance provided.”

Program Overview

Using Process Analysis to Define and Solve Business Challenges

An organization is a collection of processes. These processes produce value, serve customers, and generate income. While managing processes leads to success, most organizations are not set up to manage them. Instead, they manage tasks. Most companies are organized around functions (the manufacturing department, the x-ray department, the sales department, the customer service department). As a result, employees tend to focus on “local” concerns instead of the “global” needs of customers. Sub-processes evolve within departments without consideration for other functional areas. Layers of communication and management are created to ensure desired outcomes, adding to costs and lengthening response times. Inefficiency and waste become part of the system, robbing the organization of profits, productivity, and competitive advantage. But, there is a way out.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering an organization’s core processes. Process maps enable individuals to peel away the complexity of their organizational structure (and internal politics) in order to focus on vital business processes.

Process Modeling, Analysis, and Redesign: Using Process Analysis to Define and Solve Business Challenges is part of the Business Process Management Certificate Series, and it can be taken as a stand-alone program or as part of the BPM series.

Key Learning Outcomes

In this program participants will learn how to:

  • Identify and understand an organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve efficiency and customer satisfaction

Program Outline

I. An Introduction To Systems Thinking

  • The Evolution of Process Management
  • Process Management Cycle: Seven Stages
  • Traditional Management
  • Systems Thinking
  • Class Exercise: Select a Process to Analyze
  • The System Model
  • Creating a System Map
  • Case Study Assignment

II. The Tools: How to Construct and Analysis Process Flow Charts

  • Process and Workflow Diagrams
  • Top-Down Flow Chart
  • Block Diagram
  • Activity Chart
  • Work Flow Diagram
  • Cross-Functional Flow Chart
  • BPMN
  • When to Use Each Chart
  • Class Exercise: Bubble Process
  • Analyzing Process Flowcharts
  • Class Exercise: Putting It All Together
  • Process Measures
  • Charting Tips

III. Implementation Guide: Getting Your Bang for the Buck

  • Implementing Change
  • Organizational Change
  • Creating & Sustaining Organizational Change
  • Managing Resistance to Change
  • Implementation Strategy

Contact:

edp@broad.msu.edu

517-353-8711

Cost:

$1,295 – includes course materials