Process Transformation

Improving and Innovating Performance


We plan to offer this program via live, online learning as an interactive virtual learning experience. If you have questions about the online delivery of this program, please reach out to us.

  • December 7, 2021 | 1 – 4:30 p.m. ET
  • December 8, 2021 | 1 – 4:30 p.m. ET
  • December 14, 2021 | 1 – 4:30 p.m. ET
  • December 15, 2021 | 1 – 4:30 p.m. ET


There is no one-size-fits all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This program will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Process Transformation: Improving and Innovating Performance is part of the Business Process Management Certificate Series, and it can be taken as a stand along program or as part of the BPM series.


I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
    • Selecting metrics
    • Pareto Charts
    • Histograms
    • Control Charts
  • Interpreting data

 III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

    • Kano Model
    • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

 V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

Key Learning Outcomes

In this program, participants will learn how to:

  • Evaluate process performance relative to current strategic goals
  • Interpret data and graphics to manage process performance
  • Think outside the “process box”
  • Use cutting edge techniques to generate ideas for breakthrough performance
  • Devise innovative process designs based on customer needs
  • Deliver more value to current and future customers
  • Plan for the practical and political realities of process change



$1,295 – Includes course materials.