Process Transformation: Improving and Innovating Performance

November 29, 2017 - November 30, 2017 | 9:00 am - 4:00 pm

The James B. Henry Center for Executive Development

 

Program Overview

There is no one-size-fits all recipe for getting better business results.  It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

Program Benefits

You Will Learn How to:

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers

Program Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
    • Selecting metrics
    • Pareto Charts
    • Histograms
    • Control Charts
  • Interpreting data

 III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

 V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

Contact

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705

Cost

$1,295 – Includes continental breakfast, lunch and course materials

$995 – Early bird discount (register by November 8, 2017)