Retaining and Managing Critical Knowledge

September 19, 2017 | 9:00 am - 4:30 pm

The James B. Henry Center for Executive Development

Protecting Your Assets from Turnover and Retirement

Date

September 19, 2017  Lansing, MI

Program Overview

“Knowledge is the currency of the new economy.”  And yet, essential, strategic, expensive knowledge is walking out your door every week.  Voluntary turnover is on the rise and, more critically, high experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization.  Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations.

Program Benefits

You Will Learn How To:

  • Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
  • Quantify your company’s turnover and retirement risk
  • Leverage a process-oriented approach to share and retain knowledge
  • Capture and communicate wisdom, not just tasks
  • Generate stakeholder support for structured knowledge sharing
  • Start small and generate resources/commitment for expansion
  • Establish a model that’s easily duplicated and accelerates learning/productivity

Who Should Attend

You will benefit from this program if you are a:

  • Manager who hires, trains and develops employees
  • Human Resources or learning professional
  • Manager of a team with staff in the field or at remote locations
  • Leader in an organization with regulated and/or safety-related processes
  • Manager whose key emerging employees are millennials
  • Leader of an ISO, Business Process or Knowledge Management Center of Excellence

Program Outline

The Challenge: Mobility of Knowledge in the Information Age

  • The true cost of employee turnover
  • Traditional strategies for preventing a knowledge-loss crisis
  • Generational challenges of traditional methods
  • Critical gaps in “knowledge management”

The Solution: Integrating HR & Operations for Knowledge Retention

  • Quantify risk and prioritize efforts
  • Enlist early “partners” in knowledge capture transformation
  • Process maps as “knowledge maps”
  • Converting SOP documents into “living” procedures
  • Leveraging process documentation
  • Capturing process wisdom
  • Assessing and saving the knowledge that matters
  • Managing knowledge assets

Sustaining It: Building a Culture of Knowledge Sharing

  • Winning hearts and minds
  • The idea-driven organization
  • Leveraging information and experience throughout the employee lifecycle
  • Meeting the needs of customers and process owners
  • Making knowledge everyone’s job
  • Managing knowledge assets

Cost

$595 – includes continental breakfast, lunch and course materials

$495 – Early Bird Discount (register by August 29, 2017)

Contact 

Sally Vescolani

vescolanis@broad.msu.edu

517.353.5661/800.356.5705