Retaining and Managing Critical Knowledge

November 21, 2019 | 9:00 am - 4:30 pm

The James B. Henry Center for Executive Development

Protecting Your Assets from Turnover and Retirement

Program Overview

“Knowledge is the currency of the new economy” And yet, essential, strategic, and expensive knowledge walks out the door every week. Voluntary turnover is on the rise and, more critically, highly experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate brain drain, they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations.

This one day seminar will turn knowledge into a sustainable asset that transforms both corporate culture and business performance.

Program Benefits

By attending this program, participants will be able to:

  • Identify jobs and departments most at risk for critical loss of knowledge and ineffective knowledge transfer
  • Quantify a company’s turnover and retirement risk
  • Leverage a process-oriented approach to share and retain knowledge
  • Capture and communicate wisdom, not just tasks
  • Generate stakeholder support for structured knowledge sharing
  • Start small and generate commitment for expansion
  • Establish a model that’s easily duplicated and accelerates learning and productivity

Who Should Attend

Those who will benefit from this program include:

  • Managers who hire, train, and develop employees
  • Human resources and learning professionals
  • Managers with staff in the field or at remote locations
  • Leaders in an organization with regulated and safety-related processes
  • Managers whose key emerging employees are millennials and iGen
  • Leaders of an ISO, Business Process or Knowledge Management center of excellence

Program Outline

The Challenge: Mobility of Knowledge in the Information Age

  • The true cost of employee turnover
  • Traditional strategies for preventing a knowledge-loss crisis
  • Generational challenges of traditional methods
  • Critical gaps in “knowledge management”

The Solution: Integrating HR & Operations for Knowledge Retention

  • Quantify risk and prioritize efforts
  • Enlist early partners in knowledge capture transformation
  • Process maps as “knowledge maps”
  • Converting SOP documents into living procedures
  • Leveraging process documentation
  • Capturing process wisdom
  • Assessing and saving the knowledge that matters
  • Managing knowledge assets

Sustaining It: Building a Culture of Knowledge Sharing

  • Winning hearts and minds
  • The idea-driven organization
  • Leveraging information and experience throughout the employee lifecycle
  • Meeting the needs of customers and process owners
  • Making knowledge everyone’s job
  • Managing knowledge assets


$695 – includes continental breakfast, lunch and course materials