Thought Leadership Series: Critical Issues for Managers

September 20, 2018 - December 12, 2018 | All Day

The James B. Henry Center for Executive Development

Program Overview

The purpose of business is to find and serve a customer.  Therefore, any enterprise that hopes to succeed long-term must infuse knowledge of the customer into its people, processes and strategy.

There are four one day programs for the full Thought Leadership Survey: *These programs can be taken individually*

Design Thinking & Customer Experience Transformation ~ September 20, 2018

Evolving Role of the Process Manager, October 18, 2018

Retaining and Managing Critical Knowledge, November 15, 2018

Strategic Planning: Process-Based Competition, December 12, 2018


Sally Vescolani


Cost for the ENTIRE Certificate Series

$1,785 – includes continental breakfast, lunch and course materials for all 4 one-day seminars.  Series discount – save $595 when you register for 3 seminars and get 4th one FREE!

Cost for Individual Programs

$595 – for each individual module (1 day each)