Customer Service Requests


Thank you for your interest in our programs and series. To request more information, please click on the appropriate link below or contact us at (517) 353-8711 or edp@broad.msu.edu.

Program Inquiry

Submit a question about a particular program or be notified when a program is offered next

Program Series Inquiry

Submit a question about a particular multi-program or certificate series

E-mail Newsletter Request

Subscribe to any of our email newsletters

General Inquiry

Submit a question about a program, policy or general information

Technical Support

Submit a technical support trouble ticket for the website or learning management system

Policies


We reserve the right to substitute instructors, change the day a program meets, change the location or modality of a program, or cancel program due to insufficient enrollment or unforeseen events. If MSU Broad College Executive Development Programs must cancel a program, participants will be given a full refund of the registration fee. The University is not responsible for non-refundable plane fares, hotel and car deposits, or any other expenses incurred by registrants in programs.

For more information regarding records, refund, complaint resolution and program cancellation policies, as well as grievance policies and procedures please contact MSU Broad College Executive Development Programs at 517-353-8711 or by emailing edp@broad.msu.edu.

Open enrollment program fees are to be paid in advance of the program state date.* Registration is not complete and will not be confirmed until we receive full payment, an established payment plan with a paid deposit, or company billing information which will be acknowledged by a receipt or company invoice.

*For Nursing Home Administration program payment options please see the payment information on the program’s registration page.

Withdrawals and Refunds

Withdrawal requests must be submitted in writing. Participant substitutions are welcome at any time prior to 5pm one business day prior to the start of the program.

Withdrawals requested less than 15 business days prior to the start of a program will be limited to emergency situations and are subject to a late withdrawal fee calculated at 10% of the program registration fee.

Withdrawal requests received on or after the program start date and no shows will not receive a refund. If a registered participant does not attend the program and does not notify us in advance, the participant will be charged the full program fee.

Additional program specific refund policies may be noted on registration pages. Please reach out to us at edp@broad.msu.edu concerning a need to cancel your registration.

Note: not applicable to Eventbrite events.

Substitution Policy
Participant substitutions are welcome up to 5pm one business day before the start of the program. Please reach out to us at edp@broad.msu.edu concerning a need to send a substitute for your registration.

Note: not applicable to Eventbrite events.

Transfer Policy
Transfers and credit towards a future open enrollment program must be used within one year and are happily accepted provided space is available in the other course at no cost up to 15 business days before the start of the program. Requests received after 15 business days before the start of the program may be subject to a late transfer fee of $50. Please reach out to us at edp@broad.msu.edu concerning a need to transfer your registration.

 Note: not applicable to Eventbrite events.

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The media release form indicates that we have your permission to use images of you in communications or marketing materials.  We collect a general release from you as part of your learner profile, but in the event that you would like to review or generate the form, we provide it for you here.

General


Our Mission

We create and disseminate knowledge through collaboration, developing global transformational leaders who positively impact organizations and society.

Our Vision

To be a top-of-mind business school as reflected by the recognition of our brand, the reputation of our people, and the rankings of our programs.

Our Team

Meet our team here.

Are there any educational requirements for Executive Development Programs?

Our open enrollment programs are open to all learners and do not require proof of degree or diploma.

Who typically attends programs offered here?

Our expert faculty and seasoned instructors deliver programs that are open to anyone looking to expand their business horizons. Our participants come from diverse backgrounds, and that diversity contributes to ample opportunities to encounter different viewpoints and networking opportunities for professionals. We offer an exciting variety of management topics. For more information on the intended audience of each program, please open our program offerings and check the "Who Should Attend?" section.

Do I really need an account to register?

Yes!  Your learner account allows you to manage and track your registrations, program completion and payment history. For some programs, access to learning materials is also provided through your learner portal.

I have participated in programs offered by MSU Executive Development Programs before.  Why am I being asked to create an account now?

In May 2022, we implemented a new registration system to serve you better.  Our legacy system records were not brought forward.  We still retain customer histories prior to May 2022 and are happy to help if you have questions about your records. 

Can I create multiple accounts for myself?

We do not recommend creating multiple accounts.  If you have created a duplicate account in error, we are happy to merge your accounts for you.

I already have a faculty/staff, student or guest account in MSU's D2L.  Can I merge my existing account with the account in my learner portal?

D2L accounts provisioned through your EDP learner portal cannot be merged with any other MSU D2L accounts.  If you wish to access program materials using an existing account, you may contact us at edp@broad.msu.edu.

Coming Soon!

When is payment for a program due?

Business and Bagels – Payment is due at the time of registration for the event. Please contact us if you are paying for more than 5 people and you would like a corporate invoice.

Custom Programs – Payment terms will be determined by the Program Director and will be communicated to all involved.

Nursing Home Administration – Payment is due on the program start date. Payment terms are available if arranged prior to the program start date. Available payment plans: 2 payments or 3 payments.

Open Enrollment Programs – Payment is due 15 days prior to the program start date. We accept checks, credit cards and electronic payments (ACH or wire transfer). If you require a purchase order, registration will not be considered complete until payment via the PO has been received. For more details on PO payments please contact us for more details.

Water/Wastewater – Payment is due at registration. Once payment is processed, learning materials will be provided to the participant and D2L will be setup for the participant. (includes Effective Communication In The Municipal Environment)

Where can I find the instructional materials for my program?

For programs delivered prior to May 15, 2022:

For materials available in our campus learning management system D2L, you can use your existing community/guest login at https://d2l.msu.edu/d2l/loginh/.  If you forgot your password, you can reset it right on the D2L homepage.

For other materials, contact us at edp@broad.msu.edu.  Please include your name at the time of registration, as well as the name and date of the program you attended. 

For programs delivered after May 15, 2022:

You can access materials available in D2L through your learner portal. 

For other materials, contact us at edp@broad.msu.edu

How long can I access program materials?

Program materials are typically available no longer than one year after the program start date. 

I already have a faculty/staff, student or guest account in MSU's D2L.  Can I merge my existing account with the account in my learner portal?

D2L accounts provisioned through your EDP learner portal cannot be merged with any other MSU D2L accounts.  If you wish to access program materials using an existing account, you may contact us at edp@broad.msu.edu.

Nursing Home Administration


I don’t have any education past high school can I still take the program? What are your educational requirements?

Participants of all education levels have had success in our NHA program. To register for the program, there are no educational requirements or prerequisite classes.

How many people can attend each program? Should I be worried that I won’t get in?

At this time, we can accommodate a large class size due to our live, online learning environment. Registrations in recent years have not reached our maximum capacity. However, it is always better to register early!

Does this program qualify me for a license?

Yes, this program meets the State of Michigan’s educational requirements for licensure. Upon successful completion of the program, you may apply for a license. The State of Michigan will match your application to the education verification that we submit directly to the State upon successful completion of this program and all of our requirements. You will then be eligible to take the CORE and LOS examinations administered through the National Association of Long- Term Care Administrator Boards (NAB). The State of Michigan will verify that you passed the examinations and met all other requirements before issuing you a license.

Do I need to buy books or anything else? What do I need to attend the program?

You do not need to buy books. All materials will be provided to you during the program. We do recommend that you use a computer, laptop, or tablet during the program. We give you materials digitally, and they are easier to see and use on bigger screens.

Is this class offered online or in-person?

This course is offered live, online. You will log into a web conferencing platform to participate in the program. You will interact with the instructor, the producer, and your fellow participants. The instructor is focused on delivering content to you in an engaging way. The producer is focused on helping you and the instructor with all technical aspects of the class as well as engaging with you using virtual tools, like Chat.

*If you haven’t used Zoom before, we will walk you through how to log in and use the Zoom tools before you start your first session. All past participants have found that Zoom is very easy to use on their devices.

What is your attendance policy?

There are 4 units in the program. There are 6 sessions per unit, for a total of 24 sessions in the program. You are permitted to miss 2 of the 24 sessions without penalty or additional work required. You may miss up to 2 additional sessions but will need to complete additional assignments to demonstrate that you understand the materials from those missed sessions. After that, you will need to repeat units in order to earn the certificate and to be eligible to sit for the licensure exam.

Can I transfer into your program if I have started somewhere else?

You are welcome to participate in our program. However, we cannot accept hours completed at another institution at this time.

Is the class for Michigan licensing only or does it apply to other states?

This program is for Michigan licensing only. Some participants that live near the Michigan border do attend and then work in a MI facility once licensed.

How do I register? Do I need to apply to Michigan State University?

You can register right on our website (https://execed.broad.msu.edu/open-programs/industry-specific/, scroll to the next available Nursing Home Administration Unit). You do not need to apply to Michigan State University as a student. Your registration through our website is sufficient.

Will I receive University Credit?

You will not receive degree credits for the program.

Do I need to sign up for all 4 units at once?

To complete the entire program, you will need to register for and attend all four units. You may sign up for one unit at time or you may register for all 4 units at the same time. Registering for any single unit does not automatically enroll you in any other units. Each unit must be signed up for individually.

Do I need to start with Unit 1 or can I start with any Unit? Do the Units need to be taken in order?

You do not need to start with Unit 1. But the units do need to be taken in order. You can start with the next available unit. For example, you could start with Unit 3 and then take Units 4, 1 and 2 in that order.

The website says registration for the next unit is closed. Why is that?

We close registration for the year at the end of Unit 4 and then re-open registration 2 months before the start of Unit 1. Our webpage lists the date that we will open registration. (https://execed.broad.msu.edu/open-programs/industry-specific/, scroll to the next available Nursing Home Administration Unit.)

What is the cancellation policy for this program?

All cancellation requests must be made in writing. Cancellation requested greater than 15 days prior to the start of a program will be processed without a cancellation fee. In these situations, any payments made will either be returned or credited towards a future program. All credits must be used within one year of the date of issuance. Cancellations requested within 15 days prior to the start of the program will be limited to unexpected emergency situations and are subject to a cancellation fee. Participant substitutions are welcome at any time prior to the start of the program. If a registered participant does not attend the program and does not notify us in advance, the participant will be charged the full program fee.

Are there payment plans for this program?

Yes! If you sign up for the bundle and pay by credit card, adding only the Nursing Home Administration Series and related programs to your cart, you will have the option to pay via a payment plan, which will include a deposit of $345 due at registration and eleven equal installments of $305 due every 30 days. Contact edp@broad.msu.edu for more information.

My employer is paying for the program. Do I need to let MSU know about that?

That’s great! No, you do not need to let MSU know any of the details of how your employer is paying for you to come to the program.

Are scholarships or tuition assistance available?

Because this program is a non-credit program, financial aid, scholarships and tuition assistance are not available.

Does this program qualify me for a license?

Yes, this program meets the State of Michigan’s educational requirements for licensure. Upon successful completion of the program, you may apply for a license. The State of Michigan will match your application to the education verification that we submit directly to the State upon successful completion of this program and all of our requirements. You will then be eligible to take the CORE and LOS examinations administered through the National Association of Long- Term Care Administrator Boards (NAB). The State of Michigan will verify that you passed the examinations and met all other requirements before issuing you a license.

How do I apply for my license?

Please go to the LARA site for instructions on applying for your license. Link to LARA: https://www.michigan.gov/lara/0,4601,7-154-89334_72600_92411—,00.html

You may also review the “How to Apply for Your License” PowerPoint that we covered during the program. To access this PowerPoint, please log into D2L (https://d2l.msu.edu/d2l/loginh/) and click on the “How to Apply for Your License” section. If you forgot your password, you can reset it right on the D2L homepage.

Is the class for MI licensing only or does it apply to other states?

This program is for MI licensing only. Some participants that live near the Michigan border do attend and then work in a MI facility once licensed.

I need to provide the state confirmation that I completed all four units of the program. Where can I get confirmation?

Please review the instructions listed in the Licensing section of this FAQ page. When you are ready, please email us at edp@broad.msu.edu so we can assist you with a confirmation form.

How do I find the resources that you shared during the program?

We keep all program materials for you in D2L. You can log in here: https://d2l.msu.edu/d2l/loginh/.  If you forgot your password, you can reset it right on the D2L homepage.

I have a question for one of the instructors. How do I reach them?

You can find the instructor contact information on the slides that are saved for you in D2L. You can log in here: https://d2l.msu.edu/d2l/loginh/.  If you forgot your password, you can reset it right on the D2L homepage.

I need to pay an outstanding balance. How do I do that?

Please email us at edp@broad.msu.edu so we can assist you.

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