Program Description

Six Sigma performance is a worthy, albeit expensive, business goal. Fortunately, it is not an all-or-nothing proposition. This program will arm participants with tools and strategies that are fundamental to Six Sigma and other proven performance improvement methodologies.

Performance Improvement Strategies is part of the Business Process Management Certificate Series, and it can be taken as a stand-alone program or as part of the BPM sequence. Business Process Management Certificate Series provides the tools and techniques needed to transform business operations. Participants will learn how to reduce costs, optimize profits, increase capacity, slash service times, provide a better customer experience, and compete through effective process management.  

The instructors and the program are registered with the Association of Business Process Management Professionals International (ABPMP). The Business Process Management Series is compatible with the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge. 

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Performance Improvement Strategies: Using Six Sigma Tools to Improve Business Results 

  • Identify critical process “pulse points” 
  • Measure and analyze process performance 
  • Construct histograms, control charts, and other practical Six Sigma tools 
  • Determine what level of quality an organization’s process can deliver 
  • Identify problems that limit quality, slow service time, and increase costs 
  • Evaluate and apply process improvement alternatives 

Key Learning Objectives

After participating in this program, participants will be able to: 

  • Utilize a toolkit of mapping and modeling techniques to document and analyze business processes
  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Use Lean and Six Sigma tools to streamline workflows
  • Interpret data and graphics to manage process performance
  • Leverage technology to effectively automate and redesign processes
  • Devise innovative process designs based on customer needs
  • Identify and prioritize issues that will impact successful process change
  • Achieve buy-in from the people who must utilize new processes and technology
  • Measure the impact of change
  • Assure that new processes are sustainable
  • Deliver additional value to current and future customers

Faculty and Speakers

Ralph Smith, Orion Development Group

Who Should Attend?

Those who will benefit from attending this program are: 

  • Leaders or members of Six Sigma, Kaizen, or reengineering teams 
  • Process owners and managers 
  • Process, workflow, and business analysts 
  • Functional and project managers 
  • All types of directors, especially quality assurance, HR, operations, supply chain, IT, and risk management 
  • Internal change agents 
  • Candidates for ABPMP certification or recertification 
  • Managers and consultants who are installing BPM, ERP, CRM or similar technologies 
  • Senior leaders who are champions of process and technology change 

Additional Information


Have a question? Contact us anytime at edp@broad.msu.edu or 517-353-8711. 

Applies Towards the Following Series

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